Search Family-Friendly Hotels in Xcaret

"We just came back and we had a wonderful stay! Part of the resort was being renovated, but that didn't bother me. Obviously, renovations are necessary and the renovations that were done on the room we stayed in was beautiful. Walking the property, I was very impressed with how clean things were. The employees of this resort work hard and their hard work shows. I would definitely come back to this resort. The pools were nice, the food was great, the massages we received at the spa was wonderful, and we felt so pampered. Definitely recommend and look forward to coming back when the renovatons are completed. "

"Property was beautifully designed and water views, or beach views were amazing. The lobby furniture was very uncomfortable. Everything else was fantastic. "

"I would say that we got what we payed for although when flying with Flair you have to pay for checked bags abd carry ons. Two cgecked bags will run you an extra 400$ Nothing to do with stay, just thought I'd add that note. The property is a little tired. The rooms could use sn update and the pools could be re surfaced. The staff was exceptional. Very courteous and are there to help in any way. Ask for an upgrade when you get there. We got a swim ip no extra. The swim ups are nice. The water is a little cooler and more refreshing. The beach isnt the best. The Sargassum that washes up on the beach is pretty bad. They try to clean it up but there is just too much. The food was oaky at best. Getting to the buffet early is key as it gets picked through and tgere is long line ups to the omletts. You are very close to Playa. I Suggest a cab ride in for a day. Lots to see snd lots of bars and restaurants "

"Very clean and friendly staff. Lots to do and easy to get downtown. Could be more food options. "

"Our room smelled of mildew and the guy tried to gaslight us and insist it was just the room spray. Meanwhile my 4 year daughter is gagging and covering her nose. They did end up moving us into a different room which was good. The staff were mixed— some great and some seemed put out that they had to interact with us. Food was mixed. Lots of additional expenses. Ex 15$usd for a coconut! The facility was super impressive. Kids 3 and 4 loved the play rooms."

"The pool was great and the swim up bar was fun. "

"We never went to a elacart due people can book online prior to getting to hotel so people who never been there have no chance to go to a meal, no people around the pools asking for drink orders ,having to pay to see some of the shows is not all inclusive resort, the prices at the gift shop are very high also,having one room key is inconvenient "

"The pool is over crowded and they kept running out of towels! "

"The staff were friendly. Overall the food was good. I expected the resort to be more lively. I wish they played more music at the bars and in common areas "