Search Luxury Hotels in Xpu-Ha

"We just got back tonight! This was our second time staying at the RIU Palace Riviera Maya and it will not be our last! We truly love it there! The staff is so friendly! The entertainment team were friendly, fun and always full of energy! The drink service at the pool were excellent…always making sure you had something to drink! A big shout out to Adriana! She worked the pool cart and the pool bar! This lady has the best personality, funny as heck and is like the energizer bunny! Didn’t matter what day it was, she remembered what you drank! Love her! Different days of the week they had food carts going around the pool areas with nachos, street corn (so yummy) and popsicles! We enjoyed that! The buffets had good selections! Everything so fresh! The Italian restaurant was phenomenal! Best Chicken Alfredo I’ve ever had! We didn’t do the Krystal, Japanese or Mexican ones! We did do the steakhouse and it was ok! Steaks were over cooked! The only real negative thing was that our mini fridge wasn’t stocked 2 days in a row but Andre made sure it was after that! It’s worth the money! I highly recommend!!"

"Buffet was small and didn’t have much for kids. Staff was excellent. Very kind and helpful."

"Small pool "

"This was a wonderful resort. The food was very good and they had a large selection. Our only complaint was the buffet wasn’t open at dinner and the restaurants don’t have an open bar. Also be prepared to walk. The pool area is about a 5 minute walk from the lobby and there aren’t elevators to the rooms. We will definitely come back."

"It was a lovely vibe. Great staff and clean place. Good food. You’ll love it "

"Our Honeymoon was absolutely amazing! The service was great and fast. Ali made sure we has everything we needed at all times and went above and beyond to make this trip special for us! We will definitely be back"

"The hotel is ok, but it is being remodeled and lots of area are closed. Staff is not always friendly and in the buffets, bell boys and drivers (Bernabe) who drive the trains are sometimes rude and will ignore those from Latin America or Mexico. There are exceptions like Russel in the Vaqueria who was exceptional, especially with our children. Th resort has lots of pools which makes it like there are not a lot of people which is good. Consider there is hardly any shade and people reserve them very early. In general it is ok, but definitely the lack of friendly staff is off putting. Not sure if we would come back, maybe when all of it is open. "

"I have been here for over 8 years and 2026 was the worst one in terms of suite condition, food and beach area "

"Very good enjoy "