Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Krystal Cancun All Inclusive

4.0 star property
All-inclusive hotel connected to the convention centre in Cancun with 4 restaurants

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
Lobby
Outdoor pool, pool umbrellas, pool loungers
View from room
4 restaurants, breakfast, lunch served; local and international cuisine
Krystal Cancun All Inclusive, near La Isla Shopping Mall, offers a peaceful beachfront with swim-up and poolside bars. Enjoy the sandy beach, fitness classes, or spa aromatherapy. Four restaurants serve local and international dishes, with attentive staff impressing visitors.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Room service
The current price is Rp4.611.704
Rp5.651.169 total
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout curtains, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(34 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout curtains, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout curtains, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout curtains, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.0 out of 10
Good
(17 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
4 outdoor pools, free pool cabanas, pool umbrellas

The Westin Resort & Spa, Cancun

Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • Kids pool
8.6 out of 10, Excellent, 2,357 reviews
The price is Rp1.613.207
Rp2.023.660 total
includes taxes & fees
13 Nov - 14 Nov
The Westin Resort & Spa, Cancun
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Chac Mool Beach - 14 min walk - 1.2 km
  • Hotel Zone Beaches - 20 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Coral Café - ‬2 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near Gaviota Azul Beach
Close to Cancun Convention Center and Forum Beach, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar and shopping on-site. With a beachfront location, sunloungers and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a facial or a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon and dry cleaning/laundry services. In addition to 3 bars and a free children's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • A free beach club on-site, beach umbrellas and a water dispenser
  • Concierge services, a gift shop and multilingual staff
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 502 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks such as late-night room service and free WiFi. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Childcare services, free infant beds and free extra beds
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LED TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Similar properties

Exterior

Krystal Grand Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
7.4 out of 10, Good, 1,015 reviews
The price is Rp5.018.382
Rp6.143.921 total
includes taxes & fees
4 Nov - 5 Nov
Krystal Grand Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 9 Nov 2025 start from Rp4.611.704, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention centre and within a 5-minute walk of Gaviota Azul Beach, Cancun Convention Center and Forum Beach. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 464 out of 1185 reviews
Rating 8 - Good. 287 out of 1185 reviews
Rating 6 - Okay. 205 out of 1185 reviews
Rating 4 - Poor. 104 out of 1185 reviews
Rating 2 - Terrible. 125 out of 1185 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ana Maria

Liked: Staff & service, amenities, property conditions & facilities
Close to every attraction in Zona hotelera.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
All you need for your vacation “location is excellent “ All staff very friendly.
Stayed 4 nights in Aug 2025

8/10 Good

Kemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, just hoping for more theme activities at night. I would give my over all experience 4/5.
Stayed 5 nights in Oct 2025

10/10 Excellent

Fikret

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and great food!
Stayed 9 nights in Jul 2025

8/10 Good

Jerry Soriano

Liked: Staff & service, amenities, property conditions & facilities
The hotel staff is polite and good service
Stayed 4 nights in Aug 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 4 nights in Aug 2025

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities
The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.
Stayed 6 nights in Oct 2025

10/10 Excellent

Apoleane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in Aug 2025

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here and I love the service and location
Stayed 3 nights in Jun 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities
Very good now that Food years ago the Food it was disgusting but now 10/10 ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Aug 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice place to stay at
Stayed 3 nights in Apr 2025

6/10 Okay

Huy Quang

Ok
Stayed 6 nights in Sep 2025

8/10 Good

Katelyn

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the all inclusive package. The only thing we didnt like was we were not allowed to take food from the beach Cafe to our private cabana
Stayed 4 nights in Jul 2025

2/10 Terrible

Yesenia

Disliked: Cleanliness, amenities, property conditions & facilities
Elevators weren’t working. Staff is very rude. Food is disgusting as well as drinks.
Stayed 3 nights in Jun 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 7 nights in Jan 2025

10/10 Excellent

Shamshil

Liked: Cleanliness, staff & service
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
Stayed 4 nights in Jun 2025

2/10 Terrible

Vicente

Disliked: Staff & service, property conditions & facilities
The worst experience since I make hotel reservations through Expedia. This place does not look nothing like the pictures 😡
Stayed 3 nights in Aug 2025

6/10 Okay

Victoria

Liked: Staff & service
The staff was absolutely amazing besides a lady named Abigail who kept reserving the wrong restaurants for the wrong days they weren’t even open causing a huge inconvenience, and the food at the restaurants was good, but the food at the buffets was very below average. They stated we were given “VIP status” with ability to choose what floor etc. yet they gave the farthest and last room on the 2nd floor with a supposed “city view” instead was a view of the ceilings of other buildings and extremely extremely loud at all times of day especially at night!!! Horrible.
Stayed 2 nights in Sep 2025

8/10 Good

Juan Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be more careful with very important things such as the operation of the elevators
Stayed 5 nights in Jul 2025

2/10 Terrible

Ronald Julius

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you like lots of noise continuously from 11:00 a.m. to 8:00 p.m. at night with no break and you enjoy riding creaky old elevators and a very small buffet then this is the place for you! Otherwise, I recommend you do what we did which was immediately check out of the hotel and find a more upscale resort.
Stayed 4 nights in Jun 2025

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing the place was amazing even the rooms but the beds were terrible painful to sleep on
Stayed 7 nights in Mar 2025

10/10 Excellent

Ruth

Love it 💜
Stayed 4 nights in May 2025

2/10 Terrible

gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel for the price of an oceanfront resort, not worth the money and food was mediocre
Stayed 3 nights in Mar 2025

4/10 Poor

John

Liked: Cleanliness
Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order
Stayed 3 nights in Jun 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here!
Stayed 5 nights in Mar 2025