Close to Plaza Las Americas, La casa de los Alcatraces provides amenities such as dry cleaning/laundry services. Stay connected with free in-room WiFi.
Reviews
1010 out of 10
Exceptional
Popular amenities
Pet-friendly
Free Wi-Fi
Air-conditioning
Business services
Laundry room
Housekeeping
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La casa de los Alcatraces provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
You'll also find perks such as:
Multilingual staff, tour/ticket information and smoke-free property
A computer station, luggage storage and a water dispenser
Concierge services, a front desk safe and a 24-hour front desk
Room features
All guest rooms at La casa de los Alcatraces boast thoughtful touches, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and separate sitting areas.
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Renovations and closures
This property is closed from 6 February 2026 to 6 March 2027 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of MXN 60, per pet, per night, plus a one-off cleaning fee of MXN 100 and a deposit of MXN 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: MXN 100 per accommodation, per day
We have included all charges provided to us by the property.
Optional extras
Pet deposit: MXN 100 per stay
Pet fee: MXN 60 per pet, per night plus a one-off MXN 100 cleaning fee
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 02455116
Frequently asked questions
Is La casa de los Alcatraces pet-friendly?
Yes, La casa de los Alcatraces allows cats and dogs (limit 1 total). There's a deposit of MXN 100 per stay and a fee of MXN 60 per pet, per night. A cleaning fee of MXN 100 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking at La casa de los Alcatraces ?
La casa de los Alcatraces doesn't offer parking.
What time is check-in at La casa de los Alcatraces ?
Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at La casa de los Alcatraces ?
Checkout is at 11:00 AM.
Where is La casa de los Alcatraces located?
Located in Downtown Cancun, this hostel is within 1 mi (2 km) of Las Palapas Park and Plaza Las Americas. Ceviche Square and Benito Juarez Municipal Building are also within 10 minutes.
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Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The location is excellent. Thanks to Ulises, everything was much easier, his recommendations were a huge help. I really enjoyed my stay and will definitely stay at La Casa de los Alcatraces again on my next trip.