Cancun hotel guide. Occidental hotel in Cancun, Quintana Roo

"All meals are eaten in the buffet. Even though there are 3 other restaurants on the property you have to make a reservation and those are limited based on how many nights you are staying. While making a reservation she will try to get you to go to their sister location and listen to an hour plus long presentation. The property and beach area is small. I liked the evening shows and activities throughout the day. We always seemed to be able to find a lounge chair by the pool or the beach. Our room was cleaned daily. You basically get what you pay for."

"Would say this is a good budget hotel when traveling with small kids under 10. The water park kept our 4 and 6 yo. entertained most of the days during our 7 day stay. The playroom is very limited and would not keep older kids entertained more than a couple of hours. This hotel lacks in entertainment for guests. We have stayed at many Cancun hotels that have shows, music etc. throughout the property/pools and not much here. They have a theater tha "

"We had a Junior Suite Double Beachfront with a king bed and full bed. We really liked being able to walk out directly to the beach. The room was spacious enough for a family of 4. We only tried the italian restaurant and were not impressed, but we enjoyed the buffet restaurant (especially for breakfast!). They had vegetarian options every day, though I think they could have offered a couple more options. "

"The place is nice, clean but maybe need some updates. The elevators runs slow and weird. If u call for elevator from main floor to go up, somehow it takes you all the way down first before moving up. The staff are cool, only took 1 star out coz we checked in early which is not their fault but we kept being given false hope on early check in. Also, they need to update the restaurants. Marcopolo seem kind of pretentious coz there’s an expected dress code and restaurant’s vibe is like a steak house but staff either didn’t memorize the menu before opening or there’s just a language barrier. Also same restaurant, some menu description doesn’t match at all with the dish."

"Fun as always "

"The location of this resort is great if you want to walk into town and explore. They also have a great beach area with staff cleaning any seaweed that floats to shore. Service for drinks was hit or miss and unfortunately we had a miscommunication of sorts with a staff member which made the day unpleasant. Staff at the coffee shop were fantastic! Food was okay. We had been to this resort 3 years prior and the Specialty Restaurants offered a better menu back then than they do now. The room service menu is also lacking and we felt the resort cleanliness overall has also gone downhill since the last time we visited this resort. If we had to choose between this resort and the sister Riu Palace Kukulkan Adults All Inclusive we would choose Riu Palace Kukulkan. "

"My sister and I stayed at the resort and we had a great time. We felt safe, staff were very friendly and it was clean. "

"I’ve been to Cancun at least 10x and this is the by far the worst resort I have ever stayed in. At first glance this place looks great, ocean views and modern facilities, but once you get here, you realize you’ve been tricked. Beach: Looking to swim in the ocean water? Sorry, this resort isn’t for you. The water is covered in seaweed and is filthy brown. The pictures are extremely misleading. Pool: Want a nice pool since you can’t swim in the ocean? Sorry, this resort isn’t for you. The pool looks beautiful and has potential, but the way they have it set up completely messes up the experience. Most of the pool is blocked off for pool activities so the general public can’t access it. The area you get to swim in goes no deeper than 1-2 feet and is filled with people because it’s a small section. The activities are reservation only and it’s impossible to get one. Food: Want good food and access to the restaurants? Sorry, this resort isn’t for you. It is literally impossible to get a reservation at the restaurants. I was here for 5 days and could not get a reservation at any point. You are forced to eat at the buffet, and in most resorts, this would be a minor trade off, but here it isn’t. The buffet is lacking variety and quality. And you are stuck waiting on line for 20-45 minutes just to eat there at all times. Relaxation: Want to relax on vacation and enjoy the nice weather in peace? Sorry, this resort isn’t for you. Loudest place alive and you will get a headache. "

"Top notch. Close to airport. Helpful staff. Clean. "