"The experience was overall good, if you’re there for the sun, tanning, beach and pool lounging.
When you’re laying on the beach there are a ton of guys coming up to you trying to sell you excursions. such as dolphins, sharks, scuba diving, etc. trying to sell for 90 dollars a person. They won’t leave you alone and they come in rounds. some guys trying to sell you alcohol, cigars, coconuts, massages and hair braiding.
They make it impossible to really relax. they don’t get the idea when you ignore them either.
Employees are great. When we came in they tried to sell us a “ Elite “ package and gave us a “ butler “. The butler didn’t serve much of a purpose since the serenade offers an app to download in the app store. the elite package felt like a scam, upgrading the kind of “ service “ we get but not upgrading the room we got. When you book online, you get an upgraded room with the elite service so… felt like a rip off. it was 6 nights 7 days and would’ve costed 800+ onto our trip.
The food was okay, the dominican night by far offered the best food. The buffet and the restaurants were mediocre. i don’t know what oils they’re using to cook their foods but-warning you, you will feel extremely bloated. don’t eat the sushi, it’s all rice. half the meals didn’t have the ingredients listed.
The room was well cooked, good AC, showers and sinks. our toilet got clogged only on our 2nd night. the pools were cleaned and properly chlorined. the pool bar was fun but crowded at times.
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