Search Hotels Near Mataram Mall, Mataram

"Lovely staff. Property is looking perhaps a little tired, but it is a good hotel and I’d stay here again. "

"We stayed one night in an Ocean Premier Room after spotting the hotel and deciding to book because it looked beautiful. The property is stunning. The architecture, cliffside setting, and ocean views are incredible — one of the most visually impressive resorts we’ve seen in Lombok. The staff were kind, however receiving service was difficult. Even simple requests like ordering a drink felt challenging, which made parts of the stay uncomfortable. Communication and overall hospitality flow felt lacking for a resort of this standard. A beautiful property with incredible views, but the service needs refinement to match the setting."

"Great relaxing place"

"Beautiful grounds and complex with cutural touches everywjere including the rooms in particular. Lovely, caring staff."

"Rooms were"

"Beautiful location on the water. Room were nice size & clean with balconies with ocean views. Rooms with private pool available or use the shared pool. There was no by there when I was there in mid January but it is wet season & likely to rain. Restaurant serves breakfast, lunch & dinner and is very convenient as there is not much around hotel."

"Unless you pay for the expensive package, you need to be very mobile. All bathrooms in the reasonable rate category come with bathtubs only. There are no grab bars or anything for support. The walls have signs of humidity decay. The pool meant for everyone's use is very small considering. We paid to upgrade because of this. The website says the beach is close. Its not. Its a 35 minute walk. We paid for an all inclusive package. The kitchen had major issues. They tried hard but left things lacking. Also, be ready for a wakeup at 4 am or so bc this hotel seems to be right next to a speaker for the call to prayers. The spa is very nice. The beds are outrageously hard. We used the cushions from the patio furniture to help as the hotel had no way to fix this issue. "

"No Gymnasium or exercise facility. No mini bar in the room. No coffee pod machine in the room, not even a plunger and they refused to supply either. The pool at the Pool villas consistently carried leaf litter. Adding insult to injury, they have deliberately crippled WiFi calling on their Internet connection. When asked, they gave no reason for this. I emailed them about this and eight days later am still awaiting a response. I used the WiFi in the cafes in town to make WiFi calls. No other establishment I have stayed at in the last six months (about five) did this. The establishment is old and tired: I get the impression they're just waiting for an opportunity to knock it down and rebuild. 5 star? They're kidding. Maybe 25 years ago. Not now. The world has moved on and expectations have risen."

"Perfect"