Hotel dekat Mal Plaza Caracol

"Todo de maravilla, el personal súper amable y gentil!! 😎✨"

"The rooms were very clean, amazing friendly service. Shuttle on time no issues. No problem with air-conditioning. Matter of fact, we had to shut it off cause it was too cold."

"-Rooms: clean, but extremely dated. Everything felt wet (damp) in our room (sheets, towels, clothes, etc) we asked for a dehumidifier and they sent one up. It helped a lot but you have to empty the bucket 2-3 times a day which is kind of annoying. The water in the shower takes 5 minutes to even start getting hot. I love taking HOT showers so this was really disappointing for me. -Housekeeping: They do an excellent job cleaning your room everyday & turn down was great. -Food: The food was...

"The most amazing vacation we have had in a long time. The food and beverages are top notch. The service is even better. Would go back again in a second."

"Plenty of seating at the beach and no issue getting beach towels. In my opinion the restaurants are overpriced, $510 mexican pesos for buffet breakfast per person and paid $90 CAD for 2 simple entrees, burger & fries and a pesto pasta. Wasn't expecting to pay more in Mexico to eat out than in Canada but I guess these are the going rates at hotel restaurants in Cancun. "

"The breakfast was basic and also ended a bit early in my opinion at 10 am."

"el personal fue muy amable, solicite varias cosas extras y si atendieron mis necesidades de forma eficiente."

"Great location, clean rooms and friendly staff."

"The staff were wonderful. The beach was always clean. Facilities were clean. Just one person at the front was difficult, this communication. Otherwise, everyone was wonderful and fully enjoyed the stay. "

"My experience at this hotel was completely unacceptable from the moment I arrived. The room door didn’t even close properly, which immediately raised safety concerns. Once inside, things got even worse: the mattresses were torn (literally ripped), there was visible hair on the beds, and it was clear the room had not been cleaned at all. The air conditioning was not working, which is unacceptable in Cancun, and to make matters worse, the bathroom was in terrible condition. The toilet was dirty,...

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"The property is within walking distance to the nightlife at the hotel zone. But know that it sometimes could be loud when you try to sleep."

"Great beach! "

"Everything was perfect "

"Love the location, the rooms were excellent super clean. Staff is friendly. Too bad their food is not good at all . It was very hard to choose where and what to eat. We eat at every restaurant and every single one was big disappointment. Their cocktails were also bad nothing special very sugary and artificial flavors."

"Le falta mantenimiento, baño de la habitacion muy descuidado, sale mal olor de la regadera, no funciona el grifo, elvadores en mal estado, muy pocas amenidades, por el precio se encuentra algo mejor. Frigobar de la habitación no enfria, el acceso digital de la habitación costaba mucho que leyera el brazalate."

"Wir haben ein Zimmer im Erdgeschoss direkt neben einer 24/7 Apotheke bekommen. Das Zimmer war sauber, Einrichtung auch gut, aber kein Fenster und extrem feucht. Es hat auch dementsprechend gerochen, wir haben nur 2 Nächte da verbracht aber unsere Kleidung war danach muffig. Die Apotheke spielt den ganzen Tag Musik, es ging um 7 Uhr in der Früh los… 2 Sterne für die Lage und für die Sauberkeit. Das Personal spricht kaum Englisch. Wir können den Unterkunft nicht weiterempfehlen. "

"WARNING: A $184 USD/Night Health, Safety, and Noise Nightmare! DO NOT BOOK THIS PROPERTY. I paid $184 USD per night for a room that failed every basic standard of safety, security, and hygiene. I have uploaded photos and video to document these unacceptable conditions. ​The Major Safety & Security Failures: ​Zero Security in this Room!! The exterior door leading to the public hallway had no deadbolt. It only had a flimsy, bathroom-style privacy lock. As a guest, I felt completely unsafe and...