Hotel dekat Mal Plaza Caracol

"checking in was very easy even we came very late after midnight, staff very nice, hotel like an museum very cozy, feel warm quiet and area quiet, very clean, bathrooms big and clean, staff cleans room everyday and change bed sheets everyday, and nice size swimming pool not deep very good for kids, location close to lot of activities, mall, restaurants, no laundry in hotel but there is close one in the area. the only down size thing only 4 option in breakfast but it was delicious and enough...

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"A todo en general le doy 5 estrellas, atención personalizada y muy serviciales, se encuentra de todo dentro del hotel, la entera confianza al dejar a los niños en la estancia, la comida muy variada y muy rica, la atención del personal completamente profesional y de 10, volvería a ir sin duda!"

"Clean. Service was incredible. Food was excellent. The butler was very attentive to our needs. Bartenders were available and put details into every drink. The spa was great. My wife and I bought a couples deep tissue massage and we loved it. We are going back."

"More activities and music during the day would be great. It’s very quiet in the late afternoon and evening. The facility remodel was done well and the staff is very attentive. The swim out room is worth it!"

"Del hotel me gustó todo, lo malo fue la playa que es muy triste que no te puedas meter al agua por causa del sargaso, el hotel hace todo lo posible por limpiar pero es cosa de no acabar"

"."

"Everything was just as described. The room was clean and the breakfast buffet at the restaurant was delicious. The staff were always around and very helpful and attentive."

"This property was nice with the view and the room. Staff was not good they harassed you while walking around the lobby which I found annoying. We had multiple noise complaints and I have medical issues and was unable to get sleep. We had to move rooms and still booked our return flight sooner because I was in pain from getting no rest. The staff had no remorse they didn’t want to accommodate only thing offered was to move a room again. The property also had lots of construction around so early...

"My fur baby and I had a wonderful stay at Fiesta Americana Villas Cancún. The resort is beautiful, super pet friendly, well-maintained, and the entire staff was incredibly friendly, welcoming, and helpful throughout my visit. A special thank you to Eric, my massage therapist, who gave me one of the best deep tissue massages I’ve ever had. His technique was exceptional, and every dollar I spent was absolutely worth it. I’d also like to commend the kitchen team. The food was consistently...

"its okay."

"The hotel staff were very friendly, but the bathroom was dirty, and they provided small bottles of shampoo that had already been used."

"terrible food we both became sick"

"We had a wonderful stay. I would like to personally shout out a few team members; Carlo and Carlos provided an unforgettable hibachi experience, and Mauro and Ricardo kept the cold drinks flowing. Yonet kept the room clean and stocked daily. Although we weren’t able to get everyone’s names, the rest of the team was great as well"

"will definitely be staying there again!"

"Booked altitude room for an upgraded experience and got a room with no air, was offered a fan, shower did not drain so water ran onto the floor, and hot water did not work. Requests were made and no resolution occurred."

"Muy buen lugar, buenas instalaciones y muy buen servicio"

"L’hotel est très bien et grandeur parfaite pour un petit séjour relaxant. Tout est à moins de 5 minutes de marche et on adore. Les chambres sont bien et les lits confortables. La nourriture est bonne, varié et étant sans gluten nous avons pu avoir de quoi à tous les repas sans complications, même des pâtes. La plage est superbe et plusieurs chaises longues et palapas disponibles, aux dates que nous étions."

"Too noisy guests"