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"I cannot rave enough about this resort. Everything was amazing. The staff was so attentive and kind. The food was great. The pools were sparkling. Our room was gorgeous. "

"Our trip started out very good food and drinks were very good. Restaurants had awesome service and food with lots of variety. Pools and the beaches were exceptional. The sargassum wasn’t to bad the crews did there best to clean it up. The last couple days of our trip weren’t that great as our year and a half old daughter got very sick. The staff and the doctor on site were very helpful in the end she had to go to the hospital for treatment. The staff were amazing people who had helped us with getting to the hospital asap. Also with other things like making sure we had everything we needed. I should mention we have 2 other daughters who are older I stayed with them at resort while my wife went to the hospital with our youngest who was sick. The person that helped us a lot was Armando Martinez at guest services. He was super helpful, knowledgeable, and would do anything he could to help us and make us feel comfortable at a stressful time. There was another gentleman from guest services who had helped also I cannot remember his name but he also did an amazing job. We ended up staying an extra 2 days due to our baby girl couldn’t fly due to her sickness. They allowed us to stay in the same room which was great. The staff made us feel like they really cared for us which was really nice as it was a difficult time. Also want to mention that the doctor ran to our room as we called front desk that we needed him to come asap. Great people who work here!!"

"Lazy river was perfect"

"More daily activities- there wasn’t much to do during the day. The rooms were clean and the food was most good. The Buffett was sometimes not great."

"Great stay. Food and staff were wonderful. Will definitely be in our vacation rotation. "

"All of the staff was incredibly wonderful. They were very helpful anytime we had questions. The bartenders were always making sure everyone was having fun. One thing that could use improvement is the restaurant booking system. It seemed that it just made more sense to go to the lobby and book your restaurant for the evening rather than battle the website or app which always showed everything was full. I have also stated all inclusive before where you could book multiple restaurants for a few days rather than the pressure of having to do it each morning, especially if you have an excursion. I also found that the restaurants weren’t even full when you went so that we made it frustrating that a lot of times you couldn’t get a reservation. The food was good, not the best I’ve had at an all-inclusive, but I always left full! One of my favourite things about this resort was how compact all of the amenities were. While I wouldn’t say it’s a tiny resort, everything was within a 3 to 5 minute walk at the most. All of the restaurants were together, and all the entertainment was really close to the restaurants. The spa was lovely as well! We were very burnt when we went and they did a good job nurturing our sunburns while still giving us a relaxing massage/facial."

"This is a fantastic resort, head and shoulders above the standard Cancun style. Excellent food, classy environments, gorgeous rooms, and an impressive attention to detail in all respects. In a quiet and secluded part of the Riviera (...for now) it offers a calm and welcome alternative to the stereotypical all inclusive getaway. I don't usually travel to all inclusive resorts, but I would certainly consider returning here. Did I mention the excellent food? Overall, amazing value for the price from beginning to end."

"Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok."

"Excellent resort, very clean - bleaching the pool deck daily, amazing food and no reservations required for à la carte which removes the stress of lining up to book dinner. Highly recommend for families! Sargassum was loaded on the beach and they try their best to remove it daily. "