Hotel dekat Pabrik Bir Tulum

"Wow!!! If you are looking to relax in nature this is the place. The hosts and staff were amazing making sure our every need was met including getting a Drs appointment for my son. They would also prepare us meals on request. At night you can enjoy the fire by the cenote with the glowing lights inside the caves. During the day the birds are very entertaining we even spotted a toucan. Honestly we can’t say enough about this heaven on earth. We will definitely be returning next year. "

"Service is fantastic. Staff really go above and beyond to make your trip feel special. Food is great. Make sure you ask about all food allergies, as some menu item’s dietary warnings do not match actual ingredients, but the staff are more than knowledgeable enough to warn against potential issues! Pool was amazing, and there were always chairs available! Butler service and cart service were incredibly useful and always available. Rooms were cleaned constantly. Regret leaving so soon, and looking...

"Excelente lugar"

"Smaller resort, staff is more attentive and remembers everyone. Great selection of food choices on and around resort for eating areas and many drink options at the bar. Always able to find lounge chairs and cabanas on the beach. Shuttle service quick to get around. Access to included surrounding partner resorts for more activity options was a plus."

"Beautiful property, beautiful beach. A tropical paradise."

"The concierge Erick for the villas 58-59 was the absolute best. He handled all our reservations was extremely flexible in changing plans for us if needed. He took initiative and really allowed us to just relax. Also made sure we come back to a nice treat after every excursion. We had a few issues with service as to be expected through our trip. He went out of his way to make sure the issues were fixed and would not happen again and we didn’t even have to tell him. He was just checking on things...

"It was all fine other than the people booking our suppers and travel from to the airport. We showed up for suppers and werent booked even tho we did all the booking the first day. Then our van didnt show up for us at all on the last day."

"The Spa is fabulous and the staff also. The rooms were very clean,but due to the humidity the floor was always damp."

"Love this private place. Beach was gorgeous and clean. Rooms were comfy, modern and comfortable. Bedding was ultra luxurious. "

"Todo excelente, el lugar increíble, la comida rica, todos son muy atentos"

"Great hotel. Service and food are outstanding. My only complaint might be that my booked "junior suite with ocean view" technically had ocean view if you count a tiny sliver of blue on the horizon. Apart from that the place is insanely comfortable clean and well organized and that in a huge jungle area. It's also very professionally las Vegas style American which may be a pro or con depending on what you looking for. So all in all amazing hotel. Just don't sell somethibg as ocean view if you...

"Was pleasantly surprised by this hotel. Quiet, serene, definitely a vibe worth experiencing. The staff is overly friendly and helpful. If I only had to have one complaint is that while not healthy, the TV doesn't really work because of the poor Wi-Fi. Mostly just for feedback purposes but most people don't want a TV on this type of vacation."

"Property is very beautiful, food in Mexican restaurant needs to be updated more for a Mexican menu, Paul’s Beach everything it’s very nice, some of the staff was amazing. Very good customer service. only one Lady where you’re making reservation for restaurants she didn’t was so pleasant. Thank you so much for everything we enjoyed our stay"

"This is a very special place. It's a little off the beaten path, which made for a very relaxing vacation. The whole area felt entirely safe. A car would be nice, but not necessary (we didn't have one). Tony, the hotel manager, is amazing! Whatever you want to do, wherever you want to go, he can help you make safe and affordable arrangements. We ate most of our dinners at the on-site beach bar/restaurant. Roberto was a great server and made top-notch cocktails -- I enjoyed everything I had there,...

"Exceptional view, beach access, swimming pool, nearby shops, cafes, restaurants. "

"El lugar muy agradable y limpio, solo hubo problema al hacer el check in, no había nadie, no tenía instrucciones claras y después de que me comuniqué, la persona que nos recibió tardó 20 min en llegar"

"Enjoyed the stay"

"We have been to Akumal Bay 5 times, we love it. Best snorkeling beach. And the beach is so beautiful. The staff are wonderful. Everything was wonderful."