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"Don’t expect good customer service at this resort. Check in and restaurant reservations are very unorganized. People jumping in front of others that have been waiting. DO NOT RESERVE THE ROMANTIC DINNER ON THE BEACH! It was a disaster. During our dinner the Lights shut off (then we were attacked by swarms of bugs in our food) and we had to finish it in the restaurant. It was suppose to be romantic and just us but we finished with others and subjected to crying babies and cold lobster and steak. Resort didn’t offer anything or even a discount. IT WAS A DISASTER! Fan and AC in the room did not work. I would not recommend this resort. "

"Property is clean and staff was very pleasant. Excellent breakfast included! Elevator is small, and only if there were more than 5 people it wouldn’t go due to weight restriction. Building has some maintenance issues with stucco and dripping water, but most places in Mexico do! "

"The workers were always polite and friendly. It was nice being able to rent a scooter and book excursion from the hotel. Also being able to use the bicycle, life jackets and snorkeling equipment were great! The vibe was like a family oriented place which was great! Visitors at the hotel were considerate and all enjoyed a restful and peaceful stay. There wasn’t people selling things or being on the face all the time! I recommend this resort. "

"Good"

"We stayed there for a week with our friends and that was a good thing we were with friends as there was very little entertainment and in the evening your option was get drunk or read a book. Twice 2 restaurants at a time were closed for dinner and that created long wait to get food. Staff was nice and helpful, rooms are spacious however outdated, internet was good in the lobby but scatchy in the room the best part was the beach clean of seaweed and we could snorkel right off the beach."

"Everything was wonderful. We always enjoy our stay at the Plaza. Gilberto and Amelia are wonderful and very accommodating. We ate out and had food delivered - everything was perfect!"

"Everything was great and the views were too. Wish the beach was a little bigger where it is. Maybe finding a way to open those rocks formation. Food was good and only 10 bucks to get to shopping via taxi. "

"Rooms were as clean as they could get but need to be upgraded. Chips in tile , stains in furniture & curtains."

"Beautiful site on ocean. "