Search Hotels Near Plaza Caracol Mall, Cancun

"My room was full of sand in my bed- sheets where not clean,shower didn’t work - lights didn’t work / staff was rude"

"We had a fantastic stay at Sunscape and totally understand why we met so many repeat visitors while we were there. A smaller resort, with lots of activities, and AMAZING staff! Oh, and a good location too!"

"Mis mejores vacaciones 🙏"

"Property needs an upgrade in maintenance. Ice machine doesn’t work room card always seems to not work cause it’s very sensitive magnets or the door lock is not working. Had to constantly go to the front desk to get a new card every single time I had to go back to my room room walls are very thin. You could hear your neighbor very clearly. AC in the elevators doesn’t work and it looks like they’re never going to work. Wi-Fi did not allow me to add a secondary device. They do a poor job promoting their own shows. I had no idea that they had shows at night, but they do promote all the other clubs and bars like Coco bongo. The amenities are nice. The staff is nice. The AC to your room doesn’t go lower than 22°C so your room is relatively warm. As a comfortability, I would say this is not the place but if you’re willing to go to a place that doesn’t have too much comfort or you won’t be having to deal with constant maintenance of getting into your room I would recommend this place, especially because of the pool the bars Jacuzzi breakfast the lunch it’s a good spot if you’re just if you’re expectation that is very low."

"Ice cream shop is close by 5pm. Not fear. Should be open all day!! We all need ice cream in a hot weather!!! "

"We loved our stay at Dreams Sands. The beach was amazing and also the staff especially Jorge at the World Cafe. We will definitely be back. "

"Our stay at Riu Palace Kukulkan was absolutely stunning and worth every penny. We loved everything about this resort and don't regret a single cent spent here! The culinary experience was a major highlight. All the themed restaurants were fantastic, especially the Steakhouse and the Asian food, but the seafood at the Main Buffet was exceptionally good-truly a standout! The staff members were adorable and worked so hard to make our stay feel unique and special. The entire property is pristine; our room was spotless, and all the swimming pools were incredibly clean. We had a flawless experience with zero complaints. I will definitely be visiting again. If you're looking for a high-quality stay in Cancun where you get exactly what you pay for, this is the place!"

"Everything was so nice and so special! We felt at peace with the whole process and things were always clean, fresh and great service through the trip! "

"Estaba comodo y limpio pero el aire acondicionado de la habitación no funcionaba por lo que pase mucha calor :( fuera de eso todo bien."