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"Grubby, dated, uncomfortable bed, dirty cutlery at breakfast. Avoid."

"Shower was the wrong way round in my room"

"A lot of noise made sleep tricky - the mini bar fridge was super loud, the announcements from the station next door, and TVs from other rooms. No climate control so keeping the room at a comfortable temperature was tricky. Staff on the check-in desk were checked out, not particularly welcoming. However, bed was really comfortable, it's nice to have a bath and there is a lot to do near by. I didn't have breakfast, so no idea if it's good."

"Henry was great checking us in. Room was great. Spacious enough with sink, fridge and coffee making. Bathroom good and nice molton brown toiletries, good shower. Good WiFi and would definitely recommend. Nice welcoming staff. "

"Didn’t get the superior room as i originally paid for. Staff rude and unaccommodating. Informed hotel manger."

"The location was good, parking was very easy in Q Park with discount. Room was pretty average for a delux room. No drawers, or suitcase stand so every time I needed something the case went on the bed which isn’t great. There was no close up make up mirror in bathroom which was annoying. No fridge which was also a surprise. I checked in online and got confirmation email saying pick keys up at reception or from machine. Machine wouldn’t dispense keys so went to reception. Female member of staff said you’ve not checked in despite me looking at an email saying I’d successfully booked in online! She was having none of it, not much customer service no apology…."

"Half the breakfast menu costs extra, the porridge was like tepid mortar, the continental had sliced white and brown bread only, no bread buns, room 207 was baking hot with no way to cool it, the old leaded windows are characterful but completely warped and can't be closed, half the payment terminals didn't work, and the staff were friendly but inefficient."

"Unfortunately no heating working in our room which spoilt our stay .Complained in the morning who said she would pass it onto the manager .Clearly there had been a problem with the boiler .Not good enough when outside temperature is 3 degrees ."

"This hotel was perfect for our overnight stay. The staff are very welcoming and friendly and go out of their way to help. Our room was clean and comfortable. The only downside was the bathroom which although clean needed a refurb as there was mould all over the ceiling, a crack in the sink, etc. "