Search Hotels Near Chun-Zumbul, Playa del Carmen

"Loved the pool, the food, the desserts, the staff and the activities!"

" Clean room daily, friendly and helpful staff, beautiful view. Great pool options"

"I booked a Privilege Junior Suite Swim-Up for three nights. The lounge room and bedroom were both huge and had all the expected amenities. Beyond the lounge was the patio with hot tub, and beyond that was the lap pool that snaked along the front of the five or six adjacent rooms. The view from both rooms was dense vegetation. It was very secluded and peaceful. Upstairs in the same building was the Privilege Lounge, with bar and first class restaurant (best in the hotel). Perfect for breakfast and dinner. The room was spotless and the housekeeping staff courteous and obliging. My only minor criticism was that the room, although well maintained, was showing its age in places - rather dark, and humid to a level that completely defeated the portable dehumidifier in the corner. Outside of the room, the beach was only steps away and the restricted “Privilege” area very comfortable with loungers in both shade and sun, food and drink service available, towels on site, etc. The beach restaurant, Pez Vela, served delicious light lunches. Our stay was made seamless and extra enjoyable by the Prestige head butler, Antonio, who showed us around on the day of our arrival, made restaurant bookings for us, helped us reserve beach chairs, found us floats for the lap pool, and answered all of our questions. My daughter and I also spent a very pleasant afternoon in the spa. On leaving my overall impression was that I had been extremely well cared for."

"Resort grounds were beautiful, lots of activities for kids to keep them busy and entertained. Food was ok. Hard to get into restaurants so ate at buffet most of the trip. Long lines for everything; food, bars, check in and out. Resort seems to be over packed and short staffed. Room was clean and beds were comfy. Ac worked well. No water pressure and Sometimes no hot water for showers. Overall had a fair trip, but would not recommend or return. "

"THIS HOTEL IS NOT ALL INCLUSIVE AS ADVERTISED. Nothing works, the staff is extremely rude. I booked a rooftop and they gave me a room that neither of the jacuzzis worked. So after complaining they finally switched to another room and neither one of those jacuzzis worked, Employee offered to bring buckets of hot water to fill the jacuzzi which is insane. THEH HAVE COCKROACHES, and the staff is constantly painting over mold that they have throughout the hotel. Have been to 30 plus all inclusive resorts and this resort is more like staying at a motel 6. Would never stay here again and if you have a reservation I hope you change it before they ruin your whole entire vacation. We met so many people on the trip that had the same issues and hotel staff did not care at all"

"This is a small well run beach hotel - we stayed in a bungalow right on the beach it was cosy clean and generally fab. Half board - the food was very good like being in a restaurant with no corners cut. The staff were always cheerful abd helpfull We would happily stay here again and recommend it"

"This is not the adults-only experience younger travelers might expect. The resort feels more geared toward seniors and has a very quiet, low-energy atmosphere. If you’re looking for a lively, child-free getaway, this may not be the right place for you. The food was also very disappointing. I’m not a picky eater, but the quality was far below what I would expect from a 5-star resort. I’ve stayed at 4-star resorts with much better food. To make matters worse, there was ongoing construction in two buildings — one near the main lobby and amenities, and one close to our room. We were not informed in advance and paid full price. The daily noise from 9 a.m. to 5 p.m. made it hard to relax. Overall, I would not recommend staying here and suggest looking at other options."

"Pros: Staff are very nice and helpful, the nature feeling of the resort and animals is very cool. Beach is pretty but rocky Cons: Very busy resort, we got food poisoning and the gym is very old and lacks equipment. Mid level resort. Food was not good at the buffet but at the restaurants it was very good. "

"Room and pools were great. Staff was the worst I’ve encountered at a Mexican resort (this being our 4th trip). They constantly seemed annoyed with having to do anything. The family concierge is not useful at all. I’ve booked a similar concierge room at Palladium Kantenah last year and this is like night and day in terms of quality. We had to reach out to them on our 2nd day when it became obvious that they were not attempting to introduce themselves. We constantly had to remind them that we asked for things like ice (there are no ice machines in this resort, or at least not in the family section that we were in). They couldn’t get us any reservations other than 9pm which doesn’t work with young kids. When walking by the restaurants between 6 and 8, they were never full. Not sure why no resos are available if the restaurants are empty. Beaches were covered in sargassum, but that’s no fault of the hotel. it did however make the beach unusable. Room was big however hot tubs on balconies don’t work. You would have to fill your tub for hours to get enough water. This wasn’t just our room, we travelled with 6 other families and none worked. Some positives: pools and water park were great, buffet was good enough. Swim up bars were great and the drinks were well made. In summary, not worth upgrading to family concierge and this resort is far from 5 star. Closer to 3.5 if you want to be realistic."