Cari Hotel di Karibia

"The bar and staff were great. Adult pool was nice but some brought their children/grand children and no staff asked them to go to the family pool. The bar and staff were very nice as well. However we had problems with our room. We were plagued by super large cockroaches. The kind that make you scream. We had to leave the room to find help and sometimes a person came sometimes they didn't as the roaches showed up at night or early morning. No sleep for us"

"The property was good! But when we stayed there, we had issues with the power going out."

"I feel that this resorts need to focus more on making guess feeling like this a home away from home. No guests should have to go park his or her own vehicle and pick it up. You calling the front desk no one answer the phone. You asked for money to be changed no money on the property. You asked for champagne. It do not come or you is told that we ran out. It just poor service all around."

"No amenities in pools, hallways floors really dirty, people attending in beach are hiding so you don’t order from them, algae on beach not getting clean up, not many options for restaurants with menu, only a mexican restaurant which was the best, only buffets; shows quality not so good except for the madonna one was good, swift Tyler show was a deception, beatles was good, and the worst of the worst not night club! The night club is in the casino, that oro place they said they don’t have...

"The pools closed way too early and its not walkable to anything"

"Amazing hotel! Beautiful location, lots to do and friendly staff"

"I highly recommend Serenade , one those best resort that I have already attended"

"Great place elevators take forever to go down. Towels at pool are never there later in day"

"Everything was perfect, the attention all was incredible."

"The staff was the highlight of my trip. Very helpful and kind."

"This Resort exceeded our expectations. It’s real value for money. The pool is awesome and although we participated in external activities, there’s really no need to leave the property as there’s a lot going on daily (dance classes, table tennis, volleyball to name a few) and there’s also nightly entertainment at the theater. We will definitely return with a large group."

"Loved it our housekeeper we had was the best!"

"Excelente instalaciónes, pero la atención al cliente es pésima si no tienes privilege. A excepción de los bartenders del lobby. La atención en recepción muy mala y reservaciones a restaurantes es pésima si no tienes privilege. Es un 5/10 el hotel"

"We enjoyed our stay. The check in and check out experience was seamless. We did not have hot water during our stay (room 4238). The housekeeper did not properly clean our room and did not restock the towels. We had to request additional towels. I used a mug and she flipped it over instead of replacing it (the inside was still sticky). She made the beds but left the empty plate that contained the complimentary macaroons on the coffee table. Aside from the housekeeping concern, the staff at the...

"Clean resort and friendly staff"

"Everything about Princess Senses was amazing from start to finish. The property is absolutely beautiful, the rooms were clean and modern, the entertainment was great, the drinks were flowing, and the staff made the experience even better. Everyone was so kind, welcoming, and attentive throughout our stay. A special thank you to our butlers, who went above and beyond to make sure we had everything we needed. Their service was truly top tier. The food was good overall, and while there were a few...

"Overall, we had a good experience at this hotel. The property is not very large, which made it easy to get around. The beach was conveniently close, and the pools were enjoyable for both adults and children. There is also a dedicated kids’ area, which was a great feature for families. The staff experience was mixed. Some employees were friendly and very helpful, while others seemed uninterested in assisting guests. Making reservations at the specialty restaurants was challenging, but the buffet...

"Great rooms with lots of great food and extremely helpful staff"

"El servicio en general es pesimo, el aire acondicionado del cuarto no funcionaba, ninguno de los 3 Tv’s funciono, la comida es regular, nos gusto mucho el waterpark."