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"I have been to Cancun a lot and I never had bad experiences like this place …. Nice property but u can not do anything All restaurants are always booked u only can eat at the buffet … no room service . No restock in min refrigerator … no access to water park …….. only one pool available"

"Service, food, drinks,cleanness"

"Not enough bottles of water for drinking and making coffee Bed was on rollers and moved away from headboard Only one coffee pod Trash left in room when we arrived Coffee cups not washed properly House keeper entered without waiting for response TV remote control didn’t work Windows very dirty Laminate flooring at restaurant needs replaced Air conditioning didn’t work well Restaurant prices very high , as high as London Some employees are grumpy and ignore you or treat rudely"

"Staff were extremely nice. Amazing rooms and delicious food. "

"The place was beautiful, with many yummy restaurants and decent drinks. Food was awesome, but breakfast was okay. Housekeeping was amazing and so sweet, adding cute touches to the room. The bartenders could have been kinder, but most of the staff was very friendly. Awesome place and would come back!"

"Everything was enjoyable really good, except the food it was decent, you get what you pay for"

"Need some remodeling "

"My husband and I had a wonderful experience at Excellence Cancun Riviera - the staff were very friendly and courteous. Will definitely go back. "

"Great !!!"