Cari Hotel di Tulum

"Maybe I should preface this by saying I don’t usually do resorts. But this stay made me realize I never want to again. The check in process was excruciatingly long. I was tired and jet lagged and asked repeatedly to just get to my room and they kept asking to sign me up for events for discounts. I just wanted to lay down. While I was there I was harassed when I was at the pool by staff about my room number and my last name. Then to confirm my room number and confirm my last name. I just told...

"Excelente "

"Room was a disaster. Drains in room did not work called for service everyday I was there. The drain in sink was fixed day 3 along with the shower handheld component. However, shower drain never was fixed and we had a flood in the room that reached out to the beds. My kids were showering and didn’t realize that it was overflowing on the fourth day. We called to complain someone came out and tested and said it was fine. I was told it was fixed so the fifth day they didn’t pay attention...

"The entire staff at the resort are amazing. Our concierge Gina was very helpful with recommendations for tours off the property, and things to do on the property. Carlos and Dieder from the entertainment team were full of energy and so genuine in their desire to make sure we were engaged and having fun. We enjoyed volleyball, live music, bike ride into Akumal and other shows put on by the entertainment team. There was always something to do if you wanted to be interactive. Jose was our pool...

"The property is so clean and kept up. All the staff are amazing. The food is delicious. "

"Soda dispenser and modelo self service at each pool an improvement "

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. ...

"I've been to different resorts internationally.And this one was very impressive.I couldn't come up with anything to complain about 😉"

"Awesome "

"The hotel is so clean, and there were plenty of activities! We wish it were a little easier to get food at the pool and easier to determine where activities were taking place."

"Loved every thing! Beautiful resort, nice dining options. Great staff! My only complaint is about the actual room: The rooms could use a bit of updating. It would also be nice to have one room with two queen beds. I travel often with my adult son. The options are twin beds or a king bed with a couch bed. The couch bed was terrible, did not open and sub par for such a wonderful resort. Even so, I would go again! Everything else is wonderful. "

"Perfect stay! "

"El hotel tiene una arquitectura única, muy surrealista todo, me quedé en la habitación 26 tiene vista al mar y mini tina en la terraza, me encantó ! "

"Overall not a bad stay. Apartment was very spacious, although a bit tired in places. Kitchen crockery and utensils were very minimal. Shower enclosure very large, but you can't stop water going all over the floor. Could do with a squeegee in the bathroom. Also the room has a very musty / damp smell about it. Breakfast in the restaurant was always pleasant, serving staff always very nice and courteous."

"I had a reservation with them and had a family emergency coming up and tried to cancel my reservation with more than enough time of notice and they refused to cancel and give me a refund. "

"Yes"

"A week of fun! We were lucky enough to wake up every morning sound of waves from our oceanfront room. Staff were friendly, helpful and very accommodating while traveling with our 1 year old. Our room was a bit dated, and could have been cleaner but was fine for us. There was a musty smell, but I feel like this is hard to avoid in such a humid climate. We loved the food and variety of options the resort offered from authentic Mexican dishes to simply meals fit for our picky toddler. I enjoyed...

"This place was a dump we didn't even stay but one night. "

" Muy amable y muy atentos en todas las áreas. Gracias"

"Staff were incredible. So friendly and kind. Especially given my injury they gave me extra care and understanding. Best service we could have experienced. "