Isabella Boutique Hotel

Property class: 3

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Located close to Quinta Avenida and Quinta Alegría Shopping Mall, Isabella Boutique Hotel provides a beach bar, a terrace and a garden. In addition to a bar and a restaurant, guests can connect to free WiFi in public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Room

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Multiple Beds

Room

Deluxe Triple Room, Multiple Beds

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Deluxe Quadruple Room, Multiple Beds, Ocean View

Room

Deluxe Quadruple Room, Multiple Beds, Ocean View

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Superior Double Room, Pool View

Room

Superior Double Room, Pool View

  • 23 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

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About the area

Located in Gonzalo Guerrero, a neighbourhood in Playa del Carmen, Isabella Boutique Hotel is in the entertainment district. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Quinta Alegría Shopping Mall. Don't miss out on a visit to Xcaret Eco Theme Park. Discover the area's water adventures with nearby boat tours, or enjoy the great outdoors with ecotours. Visit our Playa del Carmen travel guide
Map
Calle 14 Norte y la Playa, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    2 min walk - 0.2 km
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    2 min walk - 0.2 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    2 min walk - 0.2 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    3 min walk - 0.3 km
  • Central Square
    8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • Mandala
    2 min walk
  • Aldea Corazón
    4 min walk
  • Quick Delights
    5 min walk
  • La Vaquita
    2 min walk
  • Las Camelias
    4 min walk

About this property

Isabella Boutique Hotel

  • Hotel near Quinta Alegría Shopping Mall
  • Located close to Quinta Avenida and 3D Museum of Wonders, Isabella Boutique Hotel provides a beach bar, a terrace and a garden. In addition to a bar and a restaurant, guests can connect to free WiFi in public areas.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with sunloungers
    • A round-trip airport shuttle (surcharge), luggage storage and a 24-hour front desk
    • Smoke-free property, barbecues and tour/ticket information
  • Room features
  • All guest rooms at Isabella Boutique Hotel boast thoughtful touches, such as premium bedding and laptop-compatible safes, as well as amenities, such as late-night room service and air conditioning.
  • Other amenities include:
    • Bathrooms with rainfall showers and designer toiletries
    • Ceiling fans and daily housekeeping

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  • Air-conditioning
  • Bar
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includes taxes & fees
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Frequently asked questions

Does Isabella Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

Is Isabella Boutique Hotel pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking at Isabella Boutique Hotel?

This hotel doesn't offer parking.

What time is check-in at Isabella Boutique Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Isabella Boutique Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Isabella Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per person applies.

Where is Isabella Boutique Hotel located?

Located in Gonzalo Guerrero, this hotel is within a 5-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. 3D Museum of Wonders and Mamitas Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Isabella Boutique Hotel Reviews

7.6

Good

8.0

Cleanliness

8.2

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 27 out of 68 reviews
Rating 8 - Good. 17 out of 68 reviews
Rating 6 - Okay. 13 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 9 out of 68 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute boutique hotel, everything you need, amazing staff, very relaxed and right in the heart of Playa del Carmen. Definitely recommend this property
Stayed 2 nights in Feb 2019
Verified review

2/10 Terrible

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Booked a room and they didn't have it

Showed up and they told me the bungalow I booked wasn't available but i could have a room if I waited 40 minutes. An hour later I was told the room didn't have a lock and there was actually no where for me to stay. So I had to walk around and find another room at 10pm.. is say that's pretty bad.
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!

El lugar, la atención increíble. El personal atento.
Stayed 4 nights in Oct 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
I chose this hotel based on old reviews. They probably have been closed for months due to COVID and reopened in the worst conditions possible. The room is dirty and smells like mold, the towels looked old and dirty, the bathroom was filthy and I could not dare to walk without shoes in the room NO WIFI in the room, not always the breakfast was available and to complete the disaster we saw a HUGE RAT outside the room!
Stayed 7 nights in Dec 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor

The only person that was helpful was Danny. He should be the manager.
Stayed 3 nights in Dec 2020
Verified review

8/10 Good

Liked: Staff & service
Me gustó que los encargados siempre me atendieron con amabilidad, aunque me hubiera gustado que la manija del baño no se cayera y que se le pudiera bajar al retrete, aparte de que no proporcionan ni shampoo ni acondicionador.
Stayed 2 nights in Dec 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised

Whole on vacation we decided to see if we could get a hotel closer to the beach. we found the hotel and the pictures looked great and decided to book. shortly thereafter we were walking back to our existing hotel and decided to walk by the new one all excited to see it. Unfortunately what we saw wasn't the same as what the pictures were. In all honesty the place looked closed. we decided that wasn't where we wanted to stay and within a few hours of making the reservation we were trying to cancel. Hotels.com attempted to reach the hotel for three days, when somebody finally answered they declined our request for a refund. We continued our vacation elsewhere and had to pay for rooms we didn't use.
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la estancia y el hotel
Stayed 7 nights in Nov 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es decepcionante. No están preparados para contingencias.
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Perfect. Five stars. I travel solo and felt safe, cleaning was excellent. Staff even better. Highly recommend
Stayed 2 nights in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel está bonito un poco descuidado, la atención por parte de la recepcionista es pecima, sin embargo el señor de mantenimiento muy amable y trataba de apoyar en todo
Stayed 2 nights in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Just what you need to come in from an action packed day...basic shower and bed...but very clean.
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable hotel to stay a few nights. There's no TV. The Martina Beach Club with which they have an agreement with is pretty far away. I wish they'd have an agreement with a closer one. Since I stayed during the pandemic and right after Delta came through, the hotel was pretty quiet. The Argentinean ladies at reception were nice.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Calm, little oasis!

Nice calm vibe at this little oasis.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Personnels et propriétaires très charmants , se soucient de notre confort et bien-être. Très propre, Confortable, chaleureux et accueillant. À deux pas de la plage et des restaurants. Toutefois, les prix du petit restaurant sur place sont trop élevés, mais par contre délicieux. Bref, ce fut une belle découverte, à conseiller !!
Stayed 9 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione eccezionale, vicino al centro e vicino alla spiaggia
Stayed 9 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little hidden gem. Nice facility to crash after a day out adventuring.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a blast, Love your place

All the people who works there are incredible. Best location near the Clubs, beach and main street. Gracias Maj@s, We had a blast.
Stayed 6 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai adoré la tranquillité de l'endroit et les proprios sont très sympathiques et accueillant. Tout était parfait !
Stayed 7 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Loved this place, very close to beach and market but nice and quiet
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Solid Hotel, Good Price

Photos are accurate. The AC was broken in the room but everything else was as advertised. Good service, nice pool, and excellent location. It was quiet at night, as well, so sleeping was not an issue.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No habia internet en el establecimiento las veces que intente utilizarlo, aparte no hay cortinas ni puertas para el baño o la regadera.
Stayed 7 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

Recomendable

La estancia fue buena, la cama un poco dura, limpieza diaria, toallas limpias, la alberca no tuvo horario para poder ocuparla, el personal bastante amable, cuenta con renta de bicicletas, AC, ideal para descansar y olvidad la rutina. volveré!!!
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanta este hotel, es la segunda vez que nos hospedamos ahí y ya tenemos reservada una tercera, todo el personal es amable y te sientes como en casa, las habitaciones están limpias y son cómodas, cuentan con aire acondicionado, ventilador, agua caliente y camas cómodas con sábanas suaves, también puedes encontrar agua para beber y caja fuerte, la ubicación es excepcional,está a unos pasos de la quinta avenida y de la playa, el antro Mandala está muy cerca sin que llegue a escucharse el escándalo de éste, la atención de "Ayelen" es increíble, super amable y con una energía increíble, tuvimos la fortuna de conocer a los propietarios que también te hacen sentir como en casa. Cuentan con Day Pass así que puedes invitar a gente que no sea huésped o simplemente estar ahí y utilizar la alberca sin hospedarte pagando un monto super módico que es a consumo mínimo, el restaurante y el bar son muy buenos y los precios muy accesibles, un detalle que nos encanta es que puedes usar la alberca hasta tarde sin que estén presionando para que te salgas, sigan así y mil gracias!
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness
Basic accommodations. The air smelled of rotten fish.
Stayed 3 nights in Apr 2019