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The Carmen Hotel - Ocean Front

4.5 star property
Oceanfront paradise awaits with a rooftop bar and world-class shopping just steps away from this Playa del Carmen retreat

Choose dates to view prices

Near Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front offers an oceanfront retreat with a rooftop terrace and poolside bar. Enjoy the outdoor pool, unwind at the restaurant, or explore nearby shopping thanks to concierge services. Guests rave about the hotel's helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Bar
The current price is Rp1.979.838
Rp2.451.455 total
includes taxes & fees
15 Mar - 16 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite King

7.4 out of 10
Good
(11 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Separate bedroom
Premium bedding
Hairdryer
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout curtains

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Separate bedroom
Premium bedding
Hairdryer
  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout curtains

Sunrise Suite

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Separate bedroom
Premium bedding
Hairdryer
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout curtains

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Separate bedroom
Premium bedding
Hairdryer
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout curtains

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Separate bedroom
Premium bedding
Hairdryer
  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Located on the beach, The Carmen Hotel - Ocean Front is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen with great shopping. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
Playa del Carmen, QROO

What's nearby

  • Calle 12
    Calle 12
    2 min walk - 0.2 km
  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    5 min walk - 0.4 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    8 min walk - 0.7 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    13 min walk - 1.1 km
  • Central Square
    2 min walk - 0.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • El Árbol de la Diez
    3 min walk
  • Club SociaL
    2 min walk
  • El Tapas Restaurante
    1 min walk
  • Café Andrade
    1 min walk
  • Logia Café
    2 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace and a bar. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool, along with pool umbrellas
  • Cooked-to-order breakfast (surcharge), smoke-free property and a 24-hour front desk
  • Beach umbrellas, a lift and luggage storage
  • Tour/ticket information and concierge services
  • Guest reviews speak highly of the pool, helpful staff and proximity to shopping
Room features
All guest rooms at The Carmen Hotel - Ocean Front include thoughtful touches, such as premium bedding and laptop-compatible safes, as well as amenities, such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 10 to 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 008-007-007241/2025

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 15 Mar 2026 start from Rp1.979.838, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Ocean Front pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Carmen Hotel - Ocean Front?

Checkout is at 11:00 AM.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Downtown Playa del Carmen hotel is within a 5-minute walk of Central Square and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 15 minutes.

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Reviews

The Carmen Hotel - Ocean Front Reviews

8.2

Very good

8.6

Cleanliness

9.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 410 out of 815 reviews
Rating 8 - Good. 194 out of 815 reviews
Rating 6 - Okay. 93 out of 815 reviews
Rating 4 - Poor. 54 out of 815 reviews
Rating 2 - Terrible. 64 out of 815 reviews

Reviews

8/10 Good

Payton Sydney

Liked: Staff & service, property conditions & facilities
Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Stayed 5 nights in Dec 2025

8/10 Good

doug

Liked: Cleanliness, amenities, property conditions & facilities
The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
Stayed 10 nights in Dec 2025

8/10 Good

Hayden

Liked: Cleanliness, amenities
Room was clean, missing a bathroom mirror. Music from the restaurant was extremely loud until late at night keeping us awake. Beach loungers were old and falling apart.
Stayed 8 nights in Jan 2026

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025

2/10 Terrible

Helga

Liked: Cleanliness
Although staff members in general were nice there was one receptionist by the name Mina who not only wasn't nice to us but we felt being treated by her differently. We were the only one being told that the check out would be 11 oclock despite our clear written time of 12 pm. Whenn we indicated that she was very nasty about it. Also when stating the rules, she was very intimidating. We didn't see this treatment with other customers while waiting. We really believe thisvwas a result of us being minarity group. The other receptionist was very nice and even told Mina in spanish that check out was 12. Other staff members were nice.
Stayed 3 nights in Jan 2026

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location beach front and walk downtown
Stayed 7 nights in Jan 2025

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious room.
Stayed 3 nights in May 2025

6/10 Okay

Erendira

Disliked: Cleanliness, staff & service

Great location but bad service

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Stayed 4 nights in Sep 2025

10/10 Excellent

Deymi

The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

8/10 Good

Vanness

Liked: Staff & service
Great location, property was a bit outdated nice rooftop staff was nice.
Stayed 3 nights in May 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here

The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
Stayed 1 night in Dec 2024

8/10 Good

DOUGLAS ROBERT

Liked: Cleanliness, staff & service
The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced
Stayed 6 nights in Apr 2025

10/10 Excellent

Plutarco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely go back beautiful view and love iit
Stayed 1 night in Dec 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
Stayed 2 nights in Dec 2024

10/10 Excellent

Doralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !!!
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PDC great location on the beach

Great location and accommodations. Would stay here again
Stayed 3 nights in Apr 2024

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness.
Stayed 4 nights in Feb 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked forward to breakfast everyday. Loved our stay.
Stayed 7 nights in Feb 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Decent price close to the beach neat riom and close to shopping and restaurants
Stayed 6 nights in Nov 2023

10/10 Excellent

BatEl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.
Stayed 3 nights in Sep 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! The room was so lovely and spacious, love the design. Staff was friendly.

10/10 Excellent

Poliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Easy to check in, right in the middle of the city and the beach. Amazing view from the rooftop and very spacious room. Excellent for the price point
Stayed 2 nights in Aug 2024