Playa del Secreto hotel guide. Fairmont hotel in Playa del Secreto, Playa del Carmen

"Beautiful resort! Would love to come back in the future! We especially loved our swim out room. "

"Airport Shuttle was good once I found out where to meet. Hotel was clean and the room was comfortable. It’s a convenient and good place to stay after a late flight or to make an early morning flight."

"We just got back tonight! This was our second time staying at the RIU Palace Riviera Maya and it will not be our last! We truly love it there! The staff is so friendly! The entertainment team were friendly, fun and always full of energy! The drink service at the pool were excellent…always making sure you had something to drink! A big shout out to Adriana! She worked the pool cart and the pool bar! This lady has the best personality, funny as heck and is like the energizer bunny! Didn’t matter what day it was, she remembered what you drank! Love her! Different days of the week they had food carts going around the pool areas with nachos, street corn (so yummy) and popsicles! We enjoyed that! The buffets had good selections! Everything so fresh! The Italian restaurant was phenomenal! Best Chicken Alfredo I’ve ever had! We didn’t do the Krystal, Japanese or Mexican ones! We did do the steakhouse and it was ok! Steaks were over cooked! The only real negative thing was that our mini fridge wasn’t stocked 2 days in a row but Andre made sure it was after that! It’s worth the money! I highly recommend!!"

"Everything was great. Everyone at this resort was so nice. not one bad experience. Everything was so nice. Food was good, not great, but the activities and entertainment made up for that. My wife and I had a great time."

"The resort is big and has lots to offer, but the condition of the rooms are really bad. We had initially booked a room at the sunrise resort which had a horrific room. Stains on the walls, furniture, countertops and even towels. We paid another 1600usd to upgrade to the grand which was supposed to have nicers rooms, but it was literally the same condition, just much bigger since we upgraded to the governor suite since thats all they claimed was available. Its a nice resort, good amount of activities and restaurants with kind staff. But the rooms are trash. Room service also took 1-2 hours to deliver anything from toiletries to food and this was slow season for them. "

"Perfect"

"Buffet was small and didn’t have much for kids. Staff was excellent. Very kind and helpful."

"Excellent "

"the serenity suite was top notch!"