Search Luxury Hotels in Puerto Morelos

"No, JUST NO! We went the Preferred Club route…Room smelled like MOLD, A/C wouldn’t cool to our comfort level, no jacuzzi on patio instead it’s a bathtub with jets big enough for two very small people. Was told they had Crown Royal when in fact they don’t, food was meh, Fire show was VERY DEMONIC & many got up to leave because it was so obvious. Restaurants aren’t open every night. They completely botched our friend’s wedding. We were bribed with a $600 massage package to go “tour their newest resort 10mins away for free breakfast & a 90min presentation”. Resort was 30ish mins away, breakfast was great but they kept us there 4hrs! Trying to sell us vacations for $500k for 50yrs. Even after I said no we aten’t interested they sent 3more people over to reduce the price to get us to buy it. Finally my husband had to stand up & be a lil more aggressive to demand they take us back to our hotel. We left an hour later. Half the tv’s in the gaming pod area for teens didn’t work. Pd $23 or 3 small RedBulls in shop. Everything was TRIPLE the price at the resort if you wanted to buy anything. Our 1st & LAST All-Inclusive. Definitely not worth the money. It was boring & nothing to do on resort that was remotely fun. They list activities but we never saw them anywhere. If we weren’t there for a friends wedding we would have left & found an Air B&B. Oh the excursions offered thru the hotel WAY OVERPRICED. I can honestly say it was the worst experience! Wasted $5k"

"Amazing stay"

"Very clean property, friendly staff and good restaurants. "

"Awful staff, very rude, cater to loud, showy people that pay to get their way. Still waiting for a refund on 3 nights of upgrade. Had to move rooms twice, unhelpful and staff do not acknowledge concerns."

"We did enjoy the staff, the people working at the resort very kind. The resort however, was not great. The food was horrible. Every restaurant had issues. Some restaurants had a sewage type smell when you first walk in. The wait for food at the restaurants 40 minutes minimum. The restaurants were out of food in the food that did come out was tough parentheses steak, and just not good. The staff gave us a bottle of wine and a dessert as a apology for how the property have been letting us down, and ants got into the room and ate the cake. I have pictures. We will not be returning. We were very hopeful because of the renovations that took place earlier in the year, but there were so many things broken at this resort. The elevators are broken. The escalators were broken. The pools were dirty, they had actual trash in the pools. Also, there was really no reliable way to get to the hotel zone from the resort. I didn’t realize how far the resort was from everything else."

"Loved it!!"

"We had a fabulous stay, so many activities, pools anD bars! Highly recommend!"

"The property was very nice but a little dated. They were doing their best to update and not disturb guests to much. The food was good not great , the French restaraunt being our favourite. The amenities ( water slides, etc) were awesome for kids and adults. I would come back"

"If you’re looking for a quiet, mature and small resort to relax and unwind, this is your place. It’s a small intimate resort that has great food and service. The staff was accommodating and the overall ascetics were beautiful. Only downside, there was no entertainment. Other than that, this place was a great place to stay "