Lodges in Quintana Roo

"Very clean and beautiful view from room & the beach is also there by hotel. Loved it"

"Pool was great. Staff was super friendly. Food was amazing. Drinks were very good. Would definitely book another vacation here. "

"If you are going to relax after a big event like a wedding or graduation. If you are going to relax period you have to stay in your room. You will be approached 20 times by 20 different people offering to sell you some kind of deal for breakfast and a pendant then a bottle of tequila then a “$1000” gift card. It’s overbearing and overwhelming to constantly keep denying them and they keep asking. Also the staff will walk in your room unannounced. They did it 3 times during my stay once while undressed. If there’s a do no disturb sign on the door or if they knock and you don’t answer right away they WILL welcome themselves right in your room. It was annoying. Food was ok pool was suppose to close at 8 we went to the pool at 6:45 and life guard on duty blew his whistle and told us it was closed so he doesn’t have to work as we went to another pool after 7 and they let us swim no problem. I give this place a 6 outta 10 not worth the price tag"

"Very family friendly. Entertainment staff was awesome."

"Hotel muy bien cuidado, el unido pero es que no tienen clima en varias areas del hotel como por ejemplo pasillos y elevadores. Se les iba la luz toda las noches. Restaurantes muy buenos 10/10 La atencion al servicio bueno, solo que muy molesto que te paren en cada esquina para vendert el tiempo compartido de hotel"

"Loved everything, my only complaints were the towels in the room did not smell the best. The food in the buffet was okay. Everything else was great! "

"This is a very beautiful property. It does have many positive features. We loved the food options. The room accommodations were very nice. Our concierge, Hector was very helpful. We were on the 26th level and the views were awesome. The breakfast buffet had a wide range of fresh options. Ruby at the 12th floor pool did an awesome job. We were a party of four and met another couple, so at times we were all together for a party of six.. The things that need improvement or that were lacking are. The staff at the lobby bar had a hard time dealing with us ordering six drinks at one time.. They weren’t very accommodating. In general, the majority of the drinks seemed watered down. It seemed as though they were trying to limit accessibility to drinks. Some of the best drinks we got were at the halftime bar and the 21st floor preferred club bar. One of the waiters at dragons was less than accommodating. Apparently everyone didn’t order drinks fast enough for him, so he brought three drinks of the six people at the table. He then came back and tried to take our food order with three people still not having drinks. We had to ask him to bring the drinks. It felt like we weren’t accommodating him well enough to suit him. I don’t know his name, but our parties were in rooms 2620, 2618 and 2204. Wednesday, May 6, 2026 at around 6 PM. Cleanliness around the 12th for pool and the glass at the Infiniti pool needs attention. We have enjoyed many resorts in the Cancun area. Good Luck"

"We had fun but the entertainment was better years ago. "

"Overall rating is a 3 an ALL HONEST REVIEW. Some key points for future goers are ROOMS •“Ocean front view” room we stayed is advertised as a king size bed when really a it’s two twins put together •No shower door. So the whole floor was wet after showers and made the floor EXTREMELY SLIPPERY and DANGEROUS •the lighting for the shower as well was in the corner side of the wall lined up which made it look ghetto and instead of a normal shower light •paint job isn’t complete in bathroom •bedroom has a bunch of scratches on the frame which made it looks even more distasteful •stickers all over the windows … not necessary it actually ruins the view of the ocean which was the point of that room •walls are not sounds proof ROOM SERVICE •Room service was horrible. Only time they did great was whenever we called for food… Other then that they took forever to provide us New towels, a clean room when we were gone, Didn’t pick up dirty plates that were left for DAYS, •they don’t make your bed when you’re gone as well POOLS & Activities •nice pool side bar had non alcoholic options •not overly crowded •good music volume •ONLY DOWNSIDE IS BEACH IS CLOSED AT 6pm and POOLS ARE CLOSED AT 8pm. •gym is very stuffy and not spacious enough which can also be dangerous • again with service staff will only bring you drinks or food to you if you ask not go up to you and ask you if you need anything Only restaurant I’d recommend is HAKKA and the Italian restaurant for salmon"