Playa del Carmen Hotel Guide - 5 Stars Hotels in Playa del Carmen, Quintana Roo

"We stayed for 4 days in the Governors Suite which has a swim out pool. It was absolutely amazing! Food was great, staff is friendly and helpful, always on your beck and call. Couldn’t have asked for a better experience. Highly recommend!"

"This resort was amazing. The staff was incredibly kind and attentive, the grounds were clean and quiet (with some wildlife that was always fun to see), and we always felt safe and comfortable. Ana at the coffee shop was incredibly sweet and the activities with Jesus, Pilar, and Moses were so fun. The food was also delicious and we never grew tired of anything! It was a wonderful stay and we can’t wait to be back!"

"Food is always great, never go hungry. Whole hotel in spotless."

"We had the best experience. Definitely coming back again!"

"We love vacationing on the Yucatan Peninsula over the last 15 years. We have stayed at several different resorts, condos, and even an ocean-front villa, but the Princess resort is by far our favorite. We've stayed at the Princess once or twice a year over the last 5 years, and brought family members to enjoy to resort with us. The resort has been doing some needed renovations over the last year and the updated rooms are beautiful. Our only disappointment with the new rooms is they removed the Jacuzzi tubs, which was one of our favorite perks, and replaced them with a nice looking but small bathtub. They also remodeled the restaurants and improved the dining options and experiences. They have several chefs available to cook to order food at the evening buffet. And the staff is always very helpful. We want to thank Francisco, Roberto, Lorenzo, Beatriz, and Angel for making all of our meals a wonderful experience, and also our favorite tram driver Bernie for his excellent service. The only other thing that could have made our vacation better was the beach conditions. The sargassum was really bad, and was piled up in big stinky mounds, so we didn't spend anytime at the beach. I don't know if it's possible for the resort to do something to improve that, but we spent our time enjoying the pools instead. We really enjoyed our stay and we will be back to the Princess!"

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"It was a great stay everything was awesome .The customer service was amazing.Such a beautiful experience. The only thing I would improve on is have more day time entertainment down at the beach pool . I found the adult pool was way too hot not refreshing at all so we spend most of our time was at the beach pool the water was refreshing,and great views "

"It wasn’t what I expected but it’s ok. "

"We decided to celebrate our wedding anniversary at Hotel Xcaret Arte. We received to fill out the list of activities, and we did it, we said the reason to visit this hotel. The day of our anniversary we went to a restaurant for dinner and to celebrate, they asked if we are celebrating something and we told them, but nothing happen, no celebration, at least we expected a plate with piece of cake and letter say "Happy anniversary" or something, but nothing. For me I do not care, but for my wife is a big deal. We tried to do this kind of trip for the last five years and this is the first time that nothing happens, very disappointed. We have a picture where we celebrate with a piece of cake our anniversary each but not this time. I know Xcaret wants to charge for everything, but for a piece of cake saying Happy Anniversary is too much. And we left a Tip to the Waitress for nothing. And is worst when see a lot of videos from other people that celebrate birthdays of Anniversaries with those kinds of attentions that we did not have. "