Blue Diamond Luxury Boutique - All Inclusive - Adults Only terletak di area Riviera Maya, Playa del Carmen, berlokasi di sebelah lapangan golf dan di pantai. Keindahan alam kawasan ini dapat dinikmati di Taman Ekologi Tres Rios dan Pantai Maroma, sementara Taman Bertema Xplor serta Taman Hiburan Xcaret Eco adalah objek wisata populer di sini. Ingin menikmati suatu kegiatan atau permainan selagi mengunjungi kota ini? Coba periksa Stadion Mario Villanueva Madrid atau El Rey Polo Country Club. Berkayak, menyelam, dan snorkeling menawarkan kesempatan menarik untuk menjelajahi perairan sekitar, atau Anda juga bisa bertualang dengan eco-tour yang berada tak jauh. Kunjungi panduan perjalanan kami untuk Playa del Carmen
Km. 298.8 Carretera #307, Pto Juarez, Playa del Carmen, QROO, 77710
Yang ada di sekitar
Pantai Utama Playa del Carmen
10 mnt berkendara - 9.3 km
Pantai Maroma
11 mnt berkendara - 9.8 km
Taman Hiburan Xcaret Eco
20 mnt berkendara - 19.8 km
El Camaleón Mayakoba Golf Course
15 mnt jalan kaki - 1.3 km
Taman Ekologi Tres Rios
6 mnt berkendara - 3.9 km
Berkeliling
Cancun, Quintana Roo (CUN-Bandara Internasional Cancun) - 40 menit berkendara
Restoran
Black & White
4 mnt berkendara
Festival
4 mnt berkendara
Jaal-Ha
5 mnt berkendara
El Charro
19 mnt jalan kaki
Beach Bar
5 mnt berkendara
Tentang properti ini
Blue Diamond Luxury Boutique - All Inclusive - Adults Only
Properti mewah butik ini dekat dari El Camaleón Mayakoba Golf Course
Sarapan siap masak gratis, di sebelah lapangan golf, dan marina merupakan beberapa fasilitas yang disediakan di Blue Diamond Luxury Boutique - All Inclusive - Adults Only. Dengan di pantai, tepi pantai, dan kursi berjemur, properti ini merupakan tempat yang sempurna untuk berjemur. Manjakan diri Anda dengan Hidroterapi, perawatan wajah, dan body scrub di spa yang ada di properti. Di 3 restoran yang ada di properti ini, nikmati sarapan, makan siang, makan malam, santapan ringan, dan masakan internasional. Kelas aerobik dan kelas yoga ditawarkan di klub kesehatan; aktivitas lainnya meliputi voli pantai. Tetap terhubung dengan akses Internet nirkabel gratis, dan semua tamu dapat menemukan fasilitas lainnya seperti bar tepi kolam renang dan minimarket.
Manfaat lainnya di properti ini termasuk:
Kolam renang outdoor
Parkir mandiri gratis dan parkir valet gratis gratis
Peminjaman sepeda gratis di properti, antar-jemput bandara, dan check-out ekspres
Check-in ekspres, staf multibahasa, dan penitipan koper
Ulasan tamu sangat merekomendasikan staf
Fitur kamar
Semua kamar 128 mempunyai kenyamanan seperti seprai premium dan brankas ukuran laptop, serta fasilitas seperti ruang kerja ramah laptop dan isi minibar gratis.
Manfaat lainnya termasuk:
Kamar mandi dengan shower rainfall dan perlengkapan mandi desainer
Televisi HD 55-inci dengan saluran TV premium
Lemari dan ruang baju, pemanas air untuk kopi/teh, dan kipas angin langit-langit
Rincian all-inclusive
Properti ini bersifat all-inclusive. Fasilitas makan dan minum di hotel sudah termasuk dalam harga kamar (beberapa pembatasan mungkin berlaku).
Uang tip dan pajak
Termasuk uang tip dan uang tip tambahan dari tamu diterima.
Makanan dan minuman
Termasuk semua makanan Ć la carte, makanan ringan, dan minuman tertentu
Antar jemput bandara 24 jam pulang pergi atas permintaan dengan biaya tambahan
Gratis parkir mandiri di properti
Gratis parkir valet di properti
Parkir valet dan mandiri terbatas di properti
Makanan dan minuman
Sarapan gratis sesuai pesanan
1 bar tepi kolam renang
1 kedai kopi/kafe
2 bar/lounge
3 restoran
Kopi dan teh di area umum
Toko camilan/toko makanan
Restoran di properti
Ambar Restaurant
Aquamarine Restaurant
Cafe Brule
Ceviche-Tapas Bar
Aktivitas menarik
1 kolam renang outdoor
Gratis rental sepeda
Kelas fitness
Kelas yoga
Klub kesehatan
Lapangan golf 18 hole berdekatan
Perpustakaan
Ruang uap
Sauna
Spa layanan lengkap
Voli pantai
Kenyamanan
ATM
Brankas di resepsionis
Fasilitas laundry
Penitipan koper
Resepsionis 24 jam
Salon
Toko Souvenir/kios koran
Toko/minimarket
Layanan tamu
Bantuan tur dan tiket
Layanan concierge
Layanan laundry/dry cleaning
Layanan merapikan tempat tidur
Layanan pernikahan
Paket tunangan/pernikahan
Pembersihan kamar (setiap hari)
Staf multibahasa
Layanan bisnis
Pusat bisnis
Ruang konferensi 210 meter persegi
Ruang rapat
Outdoor
Di pantai
Di tepi perairan
Handuk pantai
Kursi pantai
Marina
Payung pantai
Taman
Teras
Spa layanan lengkap
11 kamar perawatan
Aromaterapi
Bathtub air panas
Body scrub
Body wrap
Facial
Hidroterapi
Manikur/pedikur
Pijat ala Swedia
Pijat dengan batu hangat
Pijat olahraga
Ruang perawatan pasangan
Sauna
Spa buka setiap hari
Aksesibilitas
Lantai kayu di kamar
Tidak ada lift
Lainnya
2 lantai
Arsitektur gaya Art Deco
Aula banquet
Aula resepsi
Dibangun pada tahun 2007
Ruang merokok khusus
Fasilitas kamar
Kamar tidur
Seprai katun Mesir
Tirai kedap cahaya
Kamar mandi
Bathtub dan shower terpisah
Handuk disediakan
Jubah mandi
Kamar mandi pribadi
Pengering rambut
Perlengkapan mandi desainer
Sandal
Shower rainfall
Hiburan
TV layar datar 55 inci dengan saluran kabel/satelit premium
Makanan dan minuman
Air minum kemasan gratis
Isi minibar gratis
Layanan sampanye
Mesin pembuat kopi/teh
Lainnya
Brankas yang dapat memuat laptop
Kamar kedap suara
Kipas angin langit-langit
Kursi meja
Meja tulis
Ruang kerja laptop
Telepon
Kebijakan
Check-in
Check-in mulai pukul: 15.00; Batas waktu check-in pukul: 01.00
Tersedia check-in ekspres
Check-out
Check-out sebelum tengah hari
Tersedia check-out ekspres
Petunjuk check-in khusus
Properti ini menawarkan transportasi dari bandara (biaya tambahan mungkin berlaku); untuk mengatur penjemputan, tamu harus menghubungi pihak properti 72 jam sebelum tiba, lewat informasi kontak yang tertera pada konfirmasi pemesanan
Resepsionis di properti akan menyambut tamu saat kedatangan
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis
Metode akses
Bellboy atau resepsionis
Hewan peliharaan
Hewan diperbolehkan dengan biaya tambahan USD 35 per hewan, per malam
Hewan pemandu diperbolehkan dan tidak dikenakan biaya
Hanya anjing yang diperbolehkan
Maksimal 1 hewan peliharaan (berat maks. 10 kg per hewan peliharaan)
Hewan peliharaan tidak boleh dibiarkan tanpa pengawasan
Pembatasan berlaku; kamar ramah hewan peliharaan dapat dipesan dengan menghubungi properti di nomor pada konfirmasi pemesanan
Tersedia mangkuk minuman dan makanan
Anak dan tempat tidur tambahan
Anak-anak berusia di bawah 18 tidak diperbolehkan berada di properti khusus dewasa ini; semua tamu yang berusia 18 ke atas diperbolehkan
Tempat tidur lipat/kasur tambahan tidak tersedia
Boks bayi (tempat tidur bayi) tidak tersedia
Jenis pembayaran properti
Informasi penting
Biaya
Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:
Pajak yang dikenakan oleh pemerintah kota: USD 3.31 per akomodasi, per malam
Kami telah memasukkan semua biaya yang diberikan properti ke kami.
Biaya hewan peliharaan: USD 35 per hewan, per malam
Hewan pemandu tidak dikenakan biaya
Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.
Anda harus tahu
Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Nama pada kartu kredit yang digunakan saat check-in untuk membayar biaya tak terduga harus sama dengan nama tamu utama pada reservasi kamar
Properti ini menerima kartu kredit, kartu debit, dan uang tunai
Fitur keamanan di properti ini mencakup alat pemadam api dan pendeteksi asap
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai
Harap diperhatikan bahwa norma budaya dan kebijakan tamu dapat berbeda berdasarkan negara dan properti; kebijakan yang tercantum disediakan oleh properti
Perlu diketahui
Properti ini tidak memiliki lift
Pemesanan diperlukan untuk layanan pijat dan perawatan spa; reservasi dapat dilakukan dengan menghubungi properti sebelum kedatangan, dengan menggunakan informasi kontak pada konfirmasi pemesanan
Tamu di bawah 18 tahun tidak diizinkan di properti khusus dewasa ini
Tamu di bawah 18 tahun tidak boleh masuk spa
Properti ini menerima tamu tanpa memandang orientasi seksual dan identitas gender (ramah LGBTQ+)
Properti ini juga dikenal dengan nama
Blue Diamond Luxury Boutique Adults Playa del Carmen
Blue Diamond Riviera Maya All Inclusive Resort Playa del Carmen
Blue Diamond Riviera Maya Playa del Carmen
Blue Diamond Riviera Maya All Inclusive Adults Only
Blue Diamond Riviera Maya All Inclusive Resort
Blue Diamond Luxury Boutique All Inclusive Adults Only
Blue Diamond Inclusive Adults
Blue Diamond Inclusive Carmen
Pertanyaan umum
Apakah Blue Diamond Luxury Boutique - All Inclusive - Adults Only memiliki kolam renang?
Ya, properti ini dilengkapi kolam renang outdoor.
Berapa biaya menginap di Blue Diamond Luxury Boutique - All Inclusive - Adults Only?
Mulai 7 Apr 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di Blue Diamond Luxury Boutique - All Inclusive - Adults Only pada 2 Mei 2026 mulai dari Rp5.958.146, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.
Apakah Blue Diamond Luxury Boutique - All Inclusive - Adults Only ramah hewan peliharaan?
Ya, properti ini mengizinkan anjing (maksimal 1) dengan berat maks. 10 kg per hewan peliharaan. Dikenakan biaya USD 35 per hewan, per malam.Kecuali hewan pemandu. Beberapa batasan mungkin berlaku, silakan hubungi properti untuk lebih jelasnya.
Berapa biaya parkir di Blue Diamond Luxury Boutique - All Inclusive - Adults Only?
Parkir mandiri gratis dan parkir valet gratis di properti ini gratis.
Pukul berapa check-in di Blue Diamond Luxury Boutique - All Inclusive - Adults Only?
Check-in mulai pukul: 15.00; Batas waktu check-in pukul: 01.00.
Pukul berapa check-out di Blue Diamond Luxury Boutique - All Inclusive - Adults Only?
Check-out pada pukul tengah hari.
Apakah Blue Diamond Luxury Boutique - All Inclusive - Adults Only menyediakan antar-jemput bandara?
Ya, tersedia antar-jemput bandara yang beroperasi (tersedia atas permintaan).Dikenakan biaya USD 250 per kendaraan.
Apakah ada manfaat all-inclusive di Blue Diamond Luxury Boutique - All Inclusive - Adults Only?
Ya, properti ini all-inclusive.Termasuk semua makanan dan minuman, aktivitas Bahasa, Memasak, dan lainnya.
Di mana lokasi Blue Diamond Luxury Boutique - All Inclusive - Adults Only?
Terletak di Riviera Maya, properti pinggir pantai ini juga menawarkan lokasi di sebelah lapangan golf, sekitar 5 km dari El Camaleón Mayakoba Golf Course, Taman Ekologi Tres Rios, dan Golf Gran Coyote. Pantai Maroma dan Pantai Utama Playa del Carmen juga berada dalam 10 km.
Dapatkah saya membatalkan reservasi di secara gratis dan menerima refund penuh?
Ya, properti ini menawarkan pembatalan gratis untuk harga kamar tertentu, karena fleksibilitas itu penting! Baca kebijakan pembatalan properti di situs web kami untuk detail selengkapnya tentang pengecualian atau persyaratannya.
Ulasan
Ulasan Blue Diamond Luxury Boutique - All Inclusive - Adults Only
8,6
Sangat Bagus
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
9,0
Kebersihan
8,6
Lokasi
9,0
Staf & layanan
8,2
Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 569 dari 942 ulasan
10 - Sangat Bagus
569
Penilaian 8 - Bagus. 182 dari 942 ulasan
8 - Bagus
182
Penilaian 6 - Cukup Baik. 82 dari 942 ulasan
6 - Cukup Baik
82
Penilaian 4 - Buruk. 56 dari 942 ulasan
4 - Buruk
56
Penilaian 2 - Sangat Buruk. 53 dari 942 ulasan
2 - Sangat Buruk
53
Ulasan
10/10 Sangat Bagus
Matthew
Bepergian bersama teman
6 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This has to be one of the most unique experiences weāve ever had. Amazing staff and extremely accommodating , wonderful food, excellent service. Highly recommend
Matthew
Menginap 2 malam pada bulan April 2026
6/10 Cukup Baik
Yuriy
21 Mar 2026
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Let me start with the positives.
The staff are absolutely great. They are happy, gracious and, responsive and overall make for a very pleasant atmosphere.
The food is phenomenal. From basic nachos and burgers, if that's what you feel like, to elevated breakfast and lunch, to top notch star-level dinners.
If you're looking for quiet and privacy, with under 200 rooms, this is the place. There are no late night parties. Solo travelers, were left alone by others - unless they wanted to engage.
There is wildlife to see, coatis, raccoons a few iguanas and some crocodiles (which are NOT a danger to humans).
There are some things that are entirely out of the control of the resort and the staff. The resort itself is built on a swampy area so in places there is that swampy smell. It's not by any of the rooms, only along the path between the Ambar restaurant and the beach-side complex. Quintana Roo's sargassum problem is managed as best as it can be at this resort. It's being raked away all day, every day. Unfortunately, neighboring properties don't do as much, or some (ANY) clean-up efforts, making for putrid smelling walks along the beach if you venture off property. Again - the Blue Diamond beach is cleared.
Unfortunately, along with the extraordinary positives, there are negatives. Each on their own would not be that big a deal, but compounded, they add up to an underwhelming experience.
Blue Bay, which owns the property, have not been putting enough
Yuriy
Menginap 4 malam pada bulan Maret 2026
8/10 Bagus
Pau
8 Mar 2026
Pau
Menginap 2 malam pada bulan Februari 2026
10/10 Sangat Bagus
Victoria
Bepergian dalam rombongan
3 Mar 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is excellent, courteous and efficient. Best food of any resort Iāve visited. Loved it!
Victoria
Menginap 9 malam pada bulan Februari 2026
6/10 Cukup Baik
Yadira
Bepergian bersama teman
3 Mar 2026
Disukai: Staf & layanan
El personal amable! Pero el hotel ya se ve muy descuidado y con falta de mantto! Pocas opciones de comida!
Yadira
Menginap 2 malam pada bulan Februari 2026
10/10 Sangat Bagus
Zara
Bepergian bersama teman
25 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Everyone at this hotel is so friendly and wonderful, the stay was gorgeous for our honeymoon. We were treated to a honeymoon breakfast at our room, splurged on a love spa package and a romantic sunset dinner on the waterfront but even without these additional items our stay was incredible. We had the best time from adventures on our patio tour with Dayana, the conversations with buggy cart drivers at all hours of the day, the wonderful bartender Martin learning about the origins of tequila, beautiful beach views, many options for delicious food (our favourite was Ceviche bar), countless native animal encounters and we enjoyed being able to ride a bike together to get from A to B and we will seek to return to Mexico and visit Blue Diamond again in the future!
We were visiting from Australia for our honeymoon, most people are from America or Canada so I believe it was a bit surprising to have some Australians visiting perhaps for the first time to Blue Diamond, thank you for welcoming us and we will certainly recommend this stay to others. If we can provide two pieces of feedback to further refine the experience, please keep Ceviche bar open for extended hours perhaps until 10pm or later, it has great food and is worth having a snack place after dinner is finished at Ambar or Aguamarina. Also can the buggy carts fleet be expanded so more are available? There were often long wait times as we understand the resort is quite large.
Zara
Menginap 7 malam pada bulan Februari 2026
10/10 Sangat Bagus
Georgina Elea Alonzo
21 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Amazing place
Georgina Elea Alonzo
Menginap 4 malam pada bulan Februari 2026
8/10 Bagus
Luisanna Penso
Bepergian bersama teman
30 Jan 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
El personal excepcionalmente amable, trato cordial en todo momento. Las habitaciones muy amplias y limpias. El hotel es hermoso pero se ve el desgaste de las instalaciones. Necesita hacerle mantenimiento y restauracion.
Luisanna Penso
Menginap 2 malam pada bulan Januari 2026
10/10 Sangat Bagus
Lesia
Bepergian bersama teman, Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
19 Jan 2026
Disukai: Kebersihan, kondisi & fasilitas properti
I consider my review to be as objective as possible, as I am an experienced traveler. What can I say about the hotel?
If you are looking for peace, privacy, decent Ć la carte food (no buffet), and wonderful, attentive staff, then this hotel is definitely for you. The hotel is absolutely beautiful and surrounded by lush greenery. You literally live in the middle of the jungle ā among palm trees, vines, and many interesting animals that do not disturb you at all, so there is no need to be afraid. Yes, there is a pond with crocodiles on the property, but during our 10-day stay we saw a crocodile only once. Rather than being a downside, it adds a sense of exotic adventure and variety to the experience.
As for the downsides: if you have mobility issues, a disability, or are traveling with elderly people, you should carefully consider whether this hotel is suitable for you. The hotel is not equipped with ramps. To access one of the restaurants for dinner, you must climb three flights of stairs ā there is no elevator or alternative access. The restaurant is located on the second floor. The same applies to access to the beach and the swimming pool, both of which require using stairs. This was quite challenging for my husband (who uses a walker) and for my elderly parents. That said, the staff are very kind and helpful and will assist whenever possible.
I would also like to mention some inconveniences for guests traveling with pets. We stayed with our small 4 kg poodle. Although th
Lesia
Menginap 9 malam pada bulan Januari 2026
10/10 Sangat Bagus
Hratch
Bepergian dalam rombongan
18 Jan 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great food clean rooms needs a little tlc. Great staff and grounds
Hratch
Menginap 1 malam pada bulan September 2025
2/10 Sangat Buruk
Christopher
Bepergian dalam rombongan, Bepergian bersama keluarga
14 Jan 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was not friendly, very limited bar staff long waits for drinks and food
Christopher
Menginap 4 malam pada bulan Januari 2026
10/10 Sangat Bagus
TAKAHIRO
12 Jan 2026
TAKAHIRO
Menginap 2 malam pada bulan Januari 2026
8/10 Bagus
karen
10 Jan 2026
Disukai: Kebersihan
karen
Menginap 7 malam pada bulan Januari 2026
10/10 Sangat Bagus
Nehal
9 Jan 2026
Disukai: Kebersihan, fasilitas
Wonderful hotel staff, who made our stay feel so special.
Jenny was a delightful staff and brightened our day with her positive vibes and cheerful smile.
As read on many prior reviews the hotel doesn't look as new as it once did. There are signs of wear and tear and agree some much needed maintenance is definitely required to the hotel to make it truly shine.
Being a boutique hotel does have its qualities where you are given quality over quantity and that showed, food and service was exceptional.
Nehal
Menginap 10 malam pada bulan Desember 2025
10/10 Sangat Bagus
Nina
Bepergian dalam rombongan
9 Jan 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Blue Diamond is out of this world. It feels like walking into a "White Lotus" set. Impeccable grounds, gorgeous architecture, EVERY SINGLE staff member was gracious and kind...the food was amazing, the rooms were beautiful. We saw lots of coatis and beautiful birds.
The resort was very quiet and the ultimate place to relax. There are activities to do onsite but they were out of our budget.
Nina
Menginap 3 malam pada bulan Januari 2026
8/10 Bagus
Bjorn
Bepergian dalam rombongan
5 Jan 2026
Disukai: Kebersihan, staf & layanan, fasilitas
Mycket trevlig personal.
Bjorn
Menginap 6 malam pada bulan Desember 2025
10/10 Sangat Bagus
Bernt
4 Jan 2026
Bernt
Menginap 6 malam pada bulan Desember 2025
10/10 Sangat Bagus
IVAN
30 Nov 2025
IVAN
Menginap 1 malam pada bulan November 2025
4/10 Buruk
Sarah
Bepergian bersama keluarga
30 Nov 2025
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Staff were friendly. Beautiful grounds. However, room did not have hot water. Maintenance was called out 3 times, then informed me that it was fixed, and to wait for it to get hot. Each time, it was 35mins wait. I can see maybe 10 min to get hot but 35 is a long time. It makes it so every time you use the toilet, you must wash in cold water. Then, the lights stopped working. It was not the power to the whole room, just all lighting. I was told maintenance was coming right away, but after waiting 45 mins I left the room. I had adjusted the room a/c warmer, but it never got warmer, even with the heater on. The bedding was all very thin sheets and no blanket to the side or on the couch or anything, so I had to sleep with both bath robes on top of the covers to stay warm, in a suite where I could not get warm by taking a hot shower unless I waited 35 mins.
When we checked in, we were given a whole show about free upgrades, and then the room I was āupgradedā to didnāt work, and was in a section right next to the construction of the resort next door. I heard construction noises constantly. If I went on the patio, even fully clothed and covered, I would get cat-called by the men working. I did not feel comfortable to be on the patio let alone lay out. Also we were told the resort was under-capacity, so one of the restaurants would be closed each night, yet I was not allowed to move rooms. My family also got the wrong room type, and one had to sleep on a couch.
Sarah
Menginap 3 malam pada bulan November 2025
6/10 Cukup Baik
Denise
28 Nov 2025
Denise
Menginap 6 malam pada bulan November 2025
4/10 Buruk
Phillip, sault ste.marie
Bepergian bersama teman
23 Nov 2025
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This property is promoted as a 5 Star Luxury Resort but really is not! Might have been 10 plus years ago but very run down and in some cases unsafe, decking and railings are ready to break and met another couple who actually fell through railing when looking at alligators below.
Feels like itās been abandoned and reopened without any repair or investment going into the property. Mice droppings in room and when mentioned told property is surrounded by jungle and animals so to be expected!!
Only one restaurant open some days, very long walk or golf cart ride to beach and small pool or restaurant to eat anything. Room keys constantly stop working and require multiple in-convent trips to front desk to yet get another card that will not work, door scanners need replacing.. bell hops and waiting staff are wonderful and try to make up for shortcomings but property management poor and no investment on keeping it at a acceptable standard. Sewage smell, lobby advertised as having a cafe with light breakfast items, always empty no food to be had!! Paid for a spa experience in forest area with abandoned structures with toilet without a seat that didnāt flush and shower hardly working, lockers with lizards in them,.We chose this resort because photos represented beach as large and beautiful witch maybe at one time it was, worst by far on 3 mile stretch walked no upkeep going on, it was rated 5 stars and luxury, however a stretch to class it as a 3 star in my opinion. Very disappointed
Phillip
Menginap 7 malam pada bulan November 2025
6/10 Cukup Baik
Kaj
22 Nov 2025
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
I had a horrible experience when I, after 21 hours trip. The concierge was arrogant and unfriendly, having ,e to sign a lot of paper just saying :Sign there. But the worst came when he insisted that I should pay the whole amount for my stay I had problems with my Amex so he ordered me to phone my bank in Sweden (the time there would be 5 am). I refused and asked if it could wait until the following day. He refused. So he let me go to bed after paying half of the bill, with a credit card how actually is connected to my wife. Finally I got to my room.
The following morning when I was ordered to go to reception to pay the remaining part it showed that the costs were pre-paid.I can't get rid of a bad feeling that the insistency of the concierge had some special purpose.
Extremely sad since I thoroughly enjoyed the stay. But the reception overshadowed the rest, unfortunately
Kaj
Menginap 2 malam pada bulan November 2025
10/10 Sangat Bagus
Shlomo
Bepergian bersama teman
18 Nov 2025
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelent and tasty all kinds the food. Looks like special sheff chooked it. The atmospheric, type of the gusts, the quietly and the very special architectural of the place inside the jungle, including few kinds of animals, make it the best place for vacation.
Shlomo
Menginap 4 malam pada bulan November 2025
10/10 Sangat Bagus
Ambri
Bepergian bersama teman
11 Nov 2025
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Well stocked and clean
Ambri
Menginap 6 malam pada bulan November 2025
8/10 Bagus
Nitsa, Hillsborough
10 Nov 2025
Customer service on ten! Xavier, Abril, Fernando and Francisco and the rest of the staff are amazing! Room was extremely clean. They have 3 restaurants but Amber was delicious but to be honest I was sad it was only open for two days because the other restaurant was just okay