4/10 Buruk
Ayman Kamal, Staten Island
Bepergian dalam rombongan
5 Jan 2026
Tidak Disukai: Kebersihan, fasilitas
Joia Paraíso falsely presents itself as a 5-star resort. In reality, it is barely a 3-star property, and that is being generous.
The rooms were dirty, unsanitary, and filled with strong musty odors. The smell was so severe that we were forced to demand a room change. Even after relocation, the replacement room was still not properly cleaned, clearly indicating systemic housekeeping failures.
Room service was unacceptably slow, and nearly every request was met with attempts to charge additional fees. When these issues were escalated, management displayed complete indifference, responding with rigid policies instead of solutions. There was zero hospitality mindset.
On Christmas Eve, we requested a specific dining time and were deliberately pushed to a late seating. A server explicitly stated this was because we booked through Expedia, confirming discriminatory treatment based on booking source. This is not only unprofessional—it is unacceptable.
Despite the resort having fewer than 300 guests, staff aggressively controlled seating areas and restricted where guests were allowed to sit, creating an unwelcoming and hostile environment. The resort was slow, yet operated with arrogance instead of service.
The food quality was low-grade and unsafe. Multiple members of our group suffered gastrointestinal illness, requiring a visit to the on-site clinic. Being charged for medical care resulting from food served by the resort is unacceptable.
This property is grossly misrepresente
Ayman Kamal
Menginap 9 malam pada bulan Desember 2025
