Playacar Palace All Inclusive

Property class: 4.5

Choose dates to view prices

Close to Playa del Carmen Maritime Terminal and Quinta Avenida, Playacar Palace All Inclusive provides free full breakfast, a swim-up bar and a poolside bar. With amenities such as a beachfront location and sunloungers, this property is the perfect place to soak up the sun. Treat yourself to a deep-tissue massage, a body treatment or hydrotherapy at Awe Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes and fitness classes are offered at the gym; Playacar Palace All Inclusive also has a terrace, shopping on-site and a garden. In addition to a playground and a hair salon, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is Rp4.912.710
Rp6.005.431 total
includes taxes & fees
28 Sept - 29 Sept

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free

A modern hotel room with a large bed, a desk with a chair, a television, and a view of the sea.

Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room

A hotel room with a bed, a desk, a TV, and a view of the ocean.

Room

  • Sea view
  • 114 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free

A modern living room with a sofa, armchair, and glass coffee table. A dining area with a table and chairs is visible in the background.

Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free

  • Ocean view
  • 49 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana

A modern hotel room with a large bed, a desk, a TV, and a view of the ocean.

Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Stay Free

A hotel room with a large bed, a desk with a lamp, a TV, and a dining table with wine glasses.

Superior Deluxe Ocean View with Balcony - Kids & Teens Stay Free

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Superior Two Bedroom Presidential Suite

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

A modern hotel room with a large bed, a desk, a TV, and a view of the ocean.

Superior Deluxe Ocean View - Kids & Teens Stay Free

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

A modern hotel room with a large bed, a bathtub, and a view of the ocean.

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Deluxe Honeymoon Suite

A modern hotel room with a large bed, a desk, and a view of the ocean.

Superior Deluxe Honeymoon Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Honeymoon Suite - King Size Bed

A modern hotel room with a large bed, a desk, and a view of the ocean.

Superior Honeymoon Suite - King Size Bed

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Stay Free

A hotel room with two beds, a TV, a desk, and a view of the ocean.

Superior Deluxe Partial Ocean View - Kids & Teens Stay Free

9.0 out of 10
Wonderful
(26 reviews)
  • Partial ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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About the area

Located in Playacar, a neighbourhood in Playa del Carmen, Playacar Palace All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Looking to get your feet wet? Scuba diving, snorkelling and parasailing adventures can be found near the property. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Playa del Carmen, QROO

What's nearby

  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    2 min walk - 0.2 km
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    3 min walk - 0.3 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    6 min walk - 0.6 km
  • Paseo del Carmen
    3 min walk - 0.3 km
  • Xaman Ha Aviary
    6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    51 min drive

Restaurants

  • Carl’s jr Playa
    2 min walk
  • Starbucks
    3 min walk
  • Dick & Willy's
    4 min walk
  • Tacos Chac Pel
    4 min walk
  • Mexico Loco
    4 min walk

About this property

Playacar Palace All Inclusive

  • Luxury all-inclusive property by the ocean
  • Close to Playa del Carmen Maritime Terminal and Quinta Avenida, Playacar Palace All Inclusive provides free full breakfast, a swim-up bar and a poolside bar. With amenities such as a beachfront location and sunloungers, this property is the perfect place to soak up the sun. Indulge in a deep-tissue massage, a body treatment and hydrotherapy at Awe Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes and fitness classes are offered at the gym; Playacar Palace All Inclusive also has a terrace, shopping on-site and a garden. In addition to a playground and a hair salon, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
  • Other perks include:
    • An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
    • Free self-parking and valet parking
    • A round-trip airport shuttle (surcharge), ATM/banking services and a 24-hour front desk
    • Beach umbrellas, concierge services and wedding services
    • Guest reviews give top marks for the helpful staff and walkable location
  • Room features
  • All 201 rooms feature comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and laptop-compatible safes.
  • Extra amenities include:
    • Jetted bath, designer toiletries and hairdryers
    • 21-inch LED TVs with premium channels
    • Coffee/tea makers, daily housekeeping and desks

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service (limited menu)
    • In-room minibar (all beverages included)
    • In-room liquor dispensers

Activities and facilities/equipment

  • All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games

    • Aerobics
    • Dancing
    • Yoga

Entertainment

    • On-site entertainment and activities
    • On-site live performances

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.45 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 49 per person (return)
  • Airport shuttle fee per child: USD 49 (return), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the hot tub
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Playacar Palace All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Playacar Palace All Inclusive?

As of 18 Sep 2026, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on 28 Sep 2026 start from Rp4.912.710, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Playacar Palace All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Playacar Palace All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Playacar Palace All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Playacar Palace All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Playacar Palace All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 49 per person applies.

Are there all-inclusive benefits at Playacar Palace All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, dance classes, yoga classes and more.

Where is Playacar Palace All Inclusive located?

Nestled on the beach, this Playacar property is just steps away from Paseo del Carmen and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Quinta Avenida are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Playacar Palace All Inclusive Reviews

8.8

Excellent

9.4

Cleanliness

9.0

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 637 out of 1000 reviews
Rating 8 - Good. 213 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing family vacation resort. Everything is right where you need it and so perfect when traveling with kids!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very good and nice stuff
Stayed 7 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
It’s a good hotel pool is very small. The people in the restaurant and the staff are super nice but the front desk people try to sell you stuff when asking for simple questions.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful resort! Great location. Check in staff needs improvement. My GF did receive our Gold membership upgrade and, the front desk agent in charge was rude and could not find our confirmation. I gave her both the hotel and Expedia confirmations and instead of being helpful, she accused me of not being in the correct resort which was very insulting.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. Clean, well located with amazing staff. Will return.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Clean room, staff and good amenities.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Our room was clean. Staff is always exceptionally friendly and helpful. We enjoy the smaller size of the resort, while still providing ample entertainment and food/dinner options.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a wonderful stay at Playacar Palace. Staff, facilities and food was incredible. Location is great - walk to Cozumel ferry with free access to Cozumel Palace hotel - just show your Palace hotel bracelet. Resort credits were very helpful for spa and dolphin swim. Only downside was the lack of beach but everything else made up for it.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits
View of the hotel from the Cozumel ferry
Nice cocktails at Momo restaurant
Amazing food
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was friendly
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great service friendly people shopping area around great vibes
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and the food was top notch.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and excellent staff
Stayed 14 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay there. Staff was super nice !
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and cleanliness far exceeded our expectations.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at Playacar Palace. From the moment you arrive, you’re welcomed with a warm towel and a refreshing glass of juice, which immediately sets the tone for a relaxing experience. The staff takes care of your luggage and delivers it right to your room, making check-in effortless. The hotel itself is stunning, and every staff member I encountered was incredibly warm and welcoming. My room was beautiful, and the view was just amazing—definitely one of the highlights of the stay. The food was excellent, and having access to unlimited drinks truly felt like the cherry on top. If you’re traveling with kids, the playroom staff does a fantastic job keeping them entertained, giving parents a chance to relax and enjoy some time to themselves. I was genuinely blown away by the entire experience and will definitely be coming back!
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The food was amazing. Staff were all great. It was just very disappointing. There was no beach area that was advertised online in pictures. It has washed away.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,safe all around a very nice place
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and drinks. Staff is super friendly. I wish there was a better beach area.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, good food, nice pool the staff were amazing, the room was very comfortable, amazing views so my family and I were very happy, we enjoyed our vacations.
Stayed 3 nights in Aug 2024