Sandos Caracol Nature Resort & Water Park All Inclusive

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Tanggal

April 2026

Mei 2026

Bagus

Fasilitas populer

Kolam renang
Bathtub air panas
All-inclusive
Spa
Termasuk parkir
Wi-Fi Gratis

total Rp5.915.637

termasuk pajak & biaya lainnya

12 Mei - 13 Mei

Opsi kamar

Periksa ketersediaan untuk tanggal ini

Malam ini

Apr 14 - Apr 15

Besok

Apr 15 - Apr 16

Minibar gratis, brankas, meja kerja, dan ruang kerja ramah laptop

Room Superior with Pool View

39 meter persegi
Kapasitas 4

Suite Master with Pool View

62 meter persegi
Kapasitas 4

Suite Premium with Pool View

62 meter persegi
Kapasitas 4

Room Superior

30 meter persegi
Kapasitas 4

Pool View Superior

Bagus

Pemandangan samudra
39 meter persegi
1 kamar tidur
Kapasitas 4
2 queen ATAU 1 king

Pool View Penthouse

Pemandangan samudra
62 meter persegi
1 kamar tidur
Kapasitas 4
1 king dan 1 tempat tidur sofa twin

Pool View 1 Bedroom Suite

Bagus

Pemandangan samudra
62 meter persegi
1 kamar tidur
Kapasitas 4
1 king dan 1 tempat tidur sofa twin

Eco Family Superior

Sangat bagus

Pemandangan taman
30 meter persegi
1 kamar tidur
Kapasitas 4
1 king dan 1 tempat tidur tingkat twin

Eco Family Suite

Bagus

Pemandangan taman
41 meter persegi
1 kamar tidur
Kapasitas 5
1 king dan 1 tempat tidur tingkat twin

Eco Family Penthouse

Luar Biasa

Pemandangan taman
64 meter persegi
2 kamar tidur
Kapasitas 5
1 king dan 1 tempat tidur tingkat twin Besar

Superior Select Adults Only

Bagus

Pemandangan taman
39 meter persegi
1 kamar tidur
Kapasitas 2
1 king ATAU 2 queen

Deluxe Select Adults Only

Sangat bagus

Pemandangan taman
41 meter persegi
1 kamar tidur
Kapasitas 2
1 king dan 1 tempat tidur sofa twin

Penthouse Select Adults Only

Bagus

Pemandangan taman
62 meter persegi
1 kamar tidur
Kapasitas 2
1 king dan 1 tempat tidur sofa twin

Suite Superior with View

41 meter persegi
Kapasitas 2

Suite Superior with View

41 meter persegi
Kapasitas 3

Suite Superior with View

41 meter persegi
Kapasitas 4

Suite Superior with View

41 meter persegi
Kapasitas 3

Suite Superior with View

41 meter persegi
Kapasitas 4

Suite Superior With View

41 meter persegi
Kapasitas 5

Suite Superior with View

41 meter persegi
Kapasitas 3

Suite Superior with View

41 meter persegi
Kapasitas 4

Suite Superior With View

41 meter persegi
Kapasitas 5

Suite Premium with Garden View

64 meter persegi
Kapasitas 2

Suite Premium with Garden View

64 meter persegi
Kapasitas 2

Suite Premium

64 meter persegi
Kapasitas 3

Suite Premium

64 meter persegi
Kapasitas 4

Suite Premium

64 meter persegi
Kapasitas 4

Suite Premium With Garden View

64 meter persegi
Kapasitas 5

Suite Premium with Garden View

64 meter persegi
Kapasitas 4

Suite Premium with Garden View

64 meter persegi
Kapasitas 4

Suite Premium With Garden View

64 meter persegi
Kapasitas 5

Anda juga mungkin menyukai

Impression Moxché by Secrets – Adults Only – All Inclusive

Corasol

Kolam renang
All-Inclusive
Spa
Ramah hewan peliharaan

total Rp20.553.453

termasuk pajak & biaya lainnya

10 Mei - 11 Mei

Tentang kawasan sekitar

Sandos Caracol Nature Resort & Water Park All Inclusive terletak di area Corasol, Playa del Carmen, berlokasi di sebelah lapangan golf dan di pantai. Quinta Avenida dan Central Square merupakan landmark terkenal kawasan ini, sementara keindahan alamnya bisa Anda temukan di Pantai Maroma serta Laguna Yal-ku. Golf Gran Coyote dan Quinta Alegría Shopping Mall adalah tempat-tempat lain yang juga sebaiknya tidak dilewatkan. Jelajahi petualangan air di area ini dengan selancar angin sekitar, atau nikmati keseruan outdoor dengan skydiving. Kunjungi panduan perjalanan kami untuk Playa del Carmen

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Yang ada di sekitar

Quinta Avenida
9 mnt berkendara - 5.3 km
Pantai Maroma
19 mnt berkendara - 16.1 km
Taman Hiburan Xcaret Eco
20 mnt berkendara - 16.5 km
Pantai Xcalacoco
14 mnt jalan kaki - 1.2 km
Golf Gran Coyote
5 mnt berkendara - 1.8 km

Berkeliling

Cancun, Quintana Roo (CUN-Bandara Internasional Cancun) - 46 menit berkendara

Restoran

La Laguna
5 mnt jalan kaki
El Templo
3 mnt jalan kaki
Las Máscaras
4 mnt jalan kaki
Bar L'Elefant
1 mnt jalan kaki
Snack El nido
2 mnt jalan kaki

Tentang properti ini

Sandos Caracol Nature Resort & Water Park All Inclusive

Properti kelas atas all-inclusive dekat Golf Gran Coyote

Berada dekat dengan Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive menyediakan di sebelah lapangan golf, akses waterboom gratis, dan 2 bar tepi kolam renang. Properti ini tempat yang bagus untuk berjemur dengan dengan di pantai, pijat di pantai, dan kursi berjemur. Manjakan diri dengan body scrub, perawatan tubuh, dan pijat Thailand di Spa Sandos, spa di properti. Pastikan untuk menikmati makanan di 7 restoran yang ada di properti. Klub kesehatan menawarkan kelas yoga dan kelas aerobik; aktivitas lainnya meliputi wisata lingkungan, haiking/bersepeda, dan voli pantai. Selain bar kolam renang dan teras, tamu dapat terhubung dengan akses Internet nirkabel gratis.

Manfaat lainnya termasuk:

2 kolam renang outdoor dan kolam renang anak, serta seluncuran air, kursi berjemur, dan payung kolam renang
Parkir mandiri gratis gratis
Peminjaman sepeda gratis di properti, lapangan tenis outdoor, dan antar-jemput bandara
Lapangan pickleball luar ruang, ruang pijat/perawatan, dan kapal motor di properti
Ulasan tamu memberikan nilai yang baik untuk cocok untuk keluarga

Fitur kamar

Semua kamar 956 menawarkan kenyamanan seperti brankas ukuran laptop dan ruang kerja ramah laptop, serta manfaat seperti AC dan isi minibar gratis. Ulasan tamu memberikan penilaian bagus untuk kamar kebersihan kamar di properti ini.

Fasilitas ekstra termasuk:

Kamar mandi dengan shower dan perlengkapan mandi gratis
Televisi plasma dengan TV satelit
Balkon, pemanas air untuk kopi/teh, dan kipas angin langit-langit

Rincian all-inclusive

Properti ini bersifat all-inclusive. Fasilitas makan dan minum di hotel sudah termasuk dalam harga kamar (beberapa pembatasan mungkin berlaku).

Uang tip dan pajak

Termasuk uang tip.

Makanan dan minuman

Termasuk semua makanan prasmanan dan à la carte, makanan ringan, dan minuman

Minibar dalam kamar (termasuk semua minuman)

Kegiatan air

Berkayak

Berlayar

Kursus menyelam skuba

Bersnorkel

Berselancar/boogie boarding

Kegiatan darat

Bersepeda

Fasilitas kebugaran

Tenis

Bola voli

Kursus/kelas/permainan

Aerobik

Dansa

Yoga

Hiburan

Hiburan dan aktivitas di dalam hotel

Akses ke klub di dalam hotel

Pertunjukan hiburan di hotel

Pesta bertema

Properti serupa

Kolam renang
Bathtub air panas
All-inclusive
Spa

total Rp15.483.037

termasuk pajak & biaya lainnya

21 Apr - 22 Apr

4 kolam renang outdoor, dengan cabana gratis dan kursi berjemur

Di pantai pribadi
Kolam renang
Bathtub air panas
All-inclusive

total Rp6.817.705

termasuk pajak & biaya lainnya

21 Apr - 22 Apr

Bandingkan dengan properti serupa

Fasilitas properti

Internet

Tersedia di semua kamar: Akses internet
Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

Antar jemput bandara pulang pergi (biaya tambahan)
Gratis parkir mandiri di properti
Parkir mandiri terbatas di properti

Makanan dan minuman

1 bar kolam renang
2 bar tepi kolam renang
7 restoran
9 bar/lounge
Kopi dan teh di area umum
Toko camilan/toko makanan

Aktivitas menarik

1 lapangan padel outdoor
1 lapangan pickleball outdoor
1 lapangan tenis outdoor
2 kolam renang outdoor
5 bathtub air panas
Arena bermain
Berkayak
Berlayar
Ekowisata
Gratis rental sepeda
Jalur haiking/bersepeda
Kelas fitness
Kendaraan air bermotor pribadi
Klub anak
Klub kesehatan
Kolam renang anak
Lapangan golf 18 hole berdekatan
Meja biliar
Parasailing
Rental skuter/moped
Ruang uap
Sauna
Scuba diving
Seluncuran air
Snorkeling
Spa layanan lengkap
Tempat belanja
Voli pantai
Waterpark gratis
Yoga pantai

Cocok untuk keluarga

2 kolam renang outdoor
Arena bermain
Fasilitas laundry
Klub anak
Kolam renang anak
Seluncuran air
Tiket masuk waterpark gratis
Toko camilan/toko makanan

Kenyamanan

ATM
Brankas di resepsionis
Fasilitas laundry
Penitipan koper
Resepsionis 24 jam
Salon
Toko Souvenir/kios koran

Layanan tamu

Bantuan tur dan tiket
Layanan concierge
Layanan laundry/dry cleaning
Layanan pernikahan
Pembersihan kamar (setiap hari)
Porter/bellboy
Staf multibahasa

Outdoor

Di pantai
Handuk pantai
Kursi di kolam renang
Kursi pantai
Payung kolam renang
Payung pantai
Taman
Teras

Spa layanan lengkap

16 kamar perawatan
Area perawatan outdoor
Aromaterapi
Bathtub air panas
Body scrub
Body wrap
Facial
Hidroterapi
Manikur/pedikur
Pemandian Turki
Pijat ala Thailand
Pijat deep-tissue
Pijat dengan batu hangat
Pijat olahraga
Pijat prenatal
Refleksiologi
Ruang perawatan pasangan
Ruang uap
Sauna
Spa buka setiap hari

Aksesibilitas

Jika Anda memiliki permintaan untuk fasilitas difabel tertentu, harap hubungi properti menggunakan informasi yang tertera pada konfirmasi reservasi yang diterima setelah memesan.
Lantai atas hanya dapat diakses lewat tangga

Lainnya

3 lantai
Aula banquet
Dibangun pada tahun 2005
Ruang merokok khusus

Fasilitas kamar

Kamar tidur

Tirai kedap cahaya

Kamar mandi

Handuk disediakan
Kamar mandi pribadi
Pengering rambut
Perlengkapan mandi gratis
Sabun
Sampo
Shower
Tisu toilet

Hiburan

TV plasma dengan saluran satelit

Makanan dan minuman

Isi minibar gratis
Mesin pembuat kopi/teh

Lainnya

AC
Brankas yang dapat memuat laptop
Kipas angin langit-langit
Meja tulis
Ruang kerja laptop
Setrika/meja setrika
Telepon

Kebijakan

Check-in

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: 23.30

Check-in lebih awal tergantung ketersediaan

Check-in lebih akhir tergantung ketersediaan

Usia check-in minimal - 18

Check-out

Check-out sebelum tengah hari

Check-out lebih akhir tergantung ketersediaan

Check-out lebih akhir akan dikenakan biaya

Petunjuk check-in khusus

Resepsionis di properti akan menyambut tamu saat kedatangan

Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis

Taman air akan ditutup satu hari dalam seminggu untuk perawatan pencegahan. Taman air buka dari pukul 10:00 hingga 17:00 untuk dewasa dan dari pukul 09:00 hingga 18:00 untuk anak-anak.

Metode akses

Bellboy atau resepsionis

Hewan peliharaan

Hewan peliharaan tidak diperkenankan masuk

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan

Boks bayi (tempat tidur bayi) tidak tersedia

Jenis pembayaran properti

Informasi penting

Biaya

Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:

Layanan sanitasi: MXN85 per malam
Uang jaminan kerusakan sebesar MXN 5000 akan diminta sebelum check-in.

Kami telah memasukkan semua biaya yang diberikan properti ke kami.

Fasilitas ekstra opsional

Check-out lebih lama tersedia dengan biaya (tergantung ketersediaan)

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti

Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit diperlukan pada saat check-in untuk biaya tidak terduga

Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin

Properti ini menerima kartu kredit, kartu debit, dan uang tunai

Fitur keamanan di properti ini mencakup pendeteksi karbon monoksida, pendeteksi asap, dan tralis jendela

Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Property Registration Number 008-007-006283/2025

Perlu diketahui

Properti ini tidak memiliki lift

Biaya jamuan makan malam wajib untuk Malam Tahun Baru sudah tercakup dalam harga total yang ditampilkan untuk menginap pada 31 Desember

Hanya tamu terdaftar yang boleh menginap di kamar

Tamu di bawah 18 tahun tidak boleh memasuki klub kesehatan, fasilitas fitness, atau hot tub, sedangkan tamu di bawah 6 tahun hanya boleh memasuki kolam renang dengan pengawasan orang dewasa

Tamu di bawah 18 tahun tidak boleh masuk spa

Properti ini menerima tamu tanpa memandang orientasi seksual dan identitas gender (ramah LGBTQ+)

Properti ini juga dikenal dengan nama

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Pertanyaan umum

Apakah Sandos Caracol Nature Resort & Water Park All Inclusive memiliki kolam renang?

Ya, properti ini dilengkapi 2 kolam renang outdoor dan kolam renang anak.

Berapa biaya menginap di Sandos Caracol Nature Resort & Water Park All Inclusive?

Mulai 14 Apr 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di Sandos Caracol Nature Resort & Water Park All Inclusive pada 12 Mei 2026 mulai dari Rp4.771.766, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.

Apakah Sandos Caracol Nature Resort & Water Park All Inclusive ramah hewan peliharaan?

Tidak, hewan peliharaan tidak diperkenankan masuk di properti ini.

Berapa biaya parkir di Sandos Caracol Nature Resort & Water Park All Inclusive?

Parkir mandiri gratis di properti ini gratis.

Pukul berapa check-in di Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: 23.30. Check-in terlambat tersedia pada jam tertentu.

Pukul berapa check-out di Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-out pada pukul tengah hari.Check-out lebih akhir tersedia dengan biaya (tergantung ketersediaan).

Apakah Sandos Caracol Nature Resort & Water Park All Inclusive menyediakan antar-jemput bandara?

Ya, tersedia antar-jemput bandara.

Apakah ada manfaat all-inclusive di Sandos Caracol Nature Resort & Water Park All Inclusive?

Ya, properti ini all-inclusive.Termasuk semua makanan dan minuman, aktivitas termasuk Snorkeling, Kayak, Berlayar, dan lainnya.

Di mana lokasi Sandos Caracol Nature Resort & Water Park All Inclusive?

Terletak di Corasol, properti pinggir pantai ini juga menawarkan lokasi di sebelah lapangan golf, sekitar 5 km dari Golf Gran Coyote dan Quinta Avenida. Quinta Alegría Shopping Mall dan Central Square juga berada dalam 15 km.

Ulasan Sandos Caracol Nature Resort & Water Park All Inclusive

7,0

Bagus

7,8

Kebersihan

7,4

Fasilitas

7,4

Staf & layanan

7,2

Kondisi & fasilitas properti

10/10 Sangat Bagus

Evan

12 Apr 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

The staff were outstanding. The buffet had many options and they were very helpful for my child's allergies.

Menginap 7 malam pada bulan Maret 2026

10/10 Sangat Bagus

Alexa

Bepergian bersama keluarga dan anak

11 Apr 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

The room- we had an eco penthouse since we are 5 people. The beds were comfortable- a king in one room, and a 3 bunkbed in the other. The sofa was aged to the point that you couldn't sit on it. The rooms were clean and housekeeping was friendly and efficient. The staff was fine. Their English language skills was more limited than any of the other resorts that we have stayed at in Playa del Carmen (this was our 6th chain). But, it was acceptable. Since we booked through Expedia, they made dinner reservations for us for most of the nights- if we had not had that service, then our review would be very different! Without the reservations, we would have had only 1 option for dinner 3 of the nights since the Mexican Buffet was not open most nights we were there. The service at all the restaurants was slow, but the biggest negative was how long it often took to get coffee in the morning. If you didn't sit in the section of an attentive waiter- you might not get coffee at all. The lunch buffet was very good- with a variety of options to choose from, but the lines get long. The taco bar was excellent. For dinner, we had reservations at Los Lirios- the steakhouse. We recommend the baseball steak. Most of our group got the Strip, but the baseball steak was better! We loved El Templo- the asian, hibachi. And we enjoyed our dinner at Riviera. All of the food was high quality. We loved walking the property to see the ruins, tunnels, cenotes- and monkeys in the morning and evening.

Menginap 4 malam pada bulan April 2026

4/10 Buruk

Jamie

Bepergian bersama keluarga dan anak

11 Apr 2026

Disukai: Staf & layanan

Tidak Disukai: Fasilitas

Small rooms, impossible to make reservations on the app, multiple restaurants closed throughout the week, buffet was mediocre at best, adult only pool wasn't working and was dirty, water park closed one of our days and the main pool is small and packed. The staff is super nice, shows/entertainment almost every night, beautiful spa and awesome wildlife on in the property wont be back. Definitely wasn't a $7,000 experience

Menginap 5 malam pada bulan April 2026

6/10 Cukup Baik

FELIPE, BATON ROUGE

Bepergian bersama keluarga dan anak

10 Apr 2026

Disukai: Kebersihan, staf & layanan

Tidak Disukai: Fasilitas

Overall good for last minute find. Rooms were dated, and bars close at 6pm for all inclusive. Pool area and beach area subpar. Waterpark not that amusing for kids 8 and up. Half of the bigger slides were working. Kayaks only for singles and over 16yo. Restaurants advertised are inaccessible per reservation app so pls to have all meals in the main dining area. Talked to several guests and they were having the same problem. Maybe you’ll have to sit down for an hour or so with a property/timeshare salesman to get you in… just like everyone writes down in reviews…

Menginap 4 malam pada bulan April 2026

8/10 Bagus

Eric

Bepergian bersama keluarga

2 Apr 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Overall trip was good. Food wasn’t too great

Menginap 5 malam pada bulan Maret 2026

10/10 Sangat Bagus

KRISTOPHER LEE

Bepergian bersama keluarga dan anak

1 Apr 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

We were lucky to have amazing Expedia concierge people, Regina and Judy, who made our trip easy and stress free. They went above and beyond with any of our requests. This property is massive with lots to see and do. We had the Family penthouse with an amazing location close to the beach. The space was incredible and much appreciated.

Menginap 7 malam pada bulan Maret 2026

10/10 Sangat Bagus

Laura

30 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Absolutely INCREDIBLE RESORT. The staff is SO helpful and kind. The nature is so beautiful. So much to do for families and people of ALL ages. Already planning another trip back!!

Menginap 7 malam pada bulan Maret 2026

8/10 Bagus

Christoper

Bepergian bersama keluarga dan anak

29 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

This was a neat resort that embraced the jungle feel by being nestled in it rather than clearing it away. Each day a group of monkeys would come and hang out in the tree a few feet from our balcony. Our room was jungle facing, clean, fairly modern and had a nice private balcony. I’m not sure if it was because of our first time visiting the resort but we had a concierge team assigned to us and they pre booked all our à la cart meals so we didn’t have to worry about not getting into a restaurant. The food was really good with lots of selection. Super friendly staff and great service. The waterslides and pools were fun for the kids, but the beach wasn’t great for swimming or playing in the waves due to the rocky area out front. Be careful about the Royal Elite Club - they are pushing hard for people to sign up for this and will likely try to get you attend one of their sales tours - probably not worth your time. I would travel here with our kids again if we are in the area.

Menginap 5 malam pada bulan Maret 2026

8/10 Bagus

Wallace

Bepergian bersama keluarga dan anak

29 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Very good family oriented resort

Menginap 7 malam pada bulan Maret 2026

6/10 Cukup Baik

Megan

Bepergian bersama teman, Bepergian bersama keluarga dan anak

29 Mar 2026

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

The resort is located in a beautiful area. It is not however handicap accessible as all buildings where one would sleep are 3 story with no elevators. The ramps to enter any elevated space are narrow. The food in the buffet was average, nothing stood out as exceptional and often tasted as if it was recycled from one meal time to the next. The set up and flow inside the buffet also left something to be desired as it was always backed up as one giant line of people instead of various stations making it so that your food was often cold by the time you got back to your seat. The process for securing a reservation at the specialty restaurants is inefficient and unless you had a personal concierge assisting you, you were not getting into any of them during your visit without staying up until past 12am when the slots open for 3 nights later would be released in the app. If you wanted to make use of any of the included on-site activities (bike tour, eco tour, romantic Jade river boat ride) you needed to sign up a day in advance even if the day you wished to do it had openings and staff available. Even though we had adults only privileges and were told we could ask for the "premium" spirits at the bars, the majority of the bars told us that wasn't an option at that location, or they didn't have any of the premium spirits available at that location, they were just on display. The pool deck was often slimy and slippery in desperate need of a power washing.

Menginap 8 malam pada bulan Maret 2026

8/10 Bagus

Steve

Bepergian dalam rombongan

26 Mar 2026

Disukai: Staf & layanan

Pretty good overall. Maintenance was poor on some areas. The pool table in the beach bar had a broken rail and was never fixed the entire time we were there as an example. Food was very good in most restaurants except for the Mexican buffet. We ate there the first night and the waiter got our order wrong and was rude when we corrected him.

Menginap 5 malam pada bulan Maret 2026

8/10 Bagus

Pawel Perec and Jacqueline

Bepergian bersama keluarga dan anak

25 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas

Room clean but bathroom details broken such as toilet paper holder, shower holder , poor water pressure , no hot water .

Menginap 6 malam pada bulan Maret 2026

10/10 Sangat Bagus

Jodie

24 Mar 2026

Disukai: Kebersihan

Menginap 5 malam pada bulan Maret 2026

10/10 Sangat Bagus

David, CALGARY

Bepergian bersama keluarga dan anak

24 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

We truly enjoyed our stay at this resort, especiailly the Mexican buffet! We loved the evening shows, truly stunning. Also it was great to have access to 24/7 snack bar. Great to be in nature as well and fun for kids - we didn't even need to go to the indoor playground, but looked fun as well. Great bus access to the city as well.

Menginap 6 malam pada bulan Maret 2026

6/10 Cukup Baik

Michael

23 Mar 2026

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

Menginap 7 malam pada bulan Maret 2026

10/10 Sangat Bagus

Khaled, Gatineau

Bepergian bersama keluarga dan anak

22 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

We had a fantastic stay at Sandos Caracol Playa del Carmen as a family of four (2 adults and 2 kids), and we would definitely consider coming back. Pros: The hotel is very clean, and the staff overall are respectful and welcoming. One of the highlights of this resort is the wildlife—you really feel immersed in nature, which makes the experience unique for both adults and kids. Check-in was smooth and quick, likely because we arrived outside peak hours, which set a great tone for the trip. The restaurants were excellent across the board, with the Italian restaurant being our absolute favourite. Another big plus: no need to wake up early to reserve beach or pool chairs. There was always plenty of space. The beach area with palm trees and long chairs is especially great, offering lots of natural shade and a very relaxing atmosphere. There were nightly shows, and they were consistently entertaining. The pirate show and the fire show stood out as highlights, and our kids especially loved them. A special thank you to Judy, our concierge, who truly went above and beyond to make our stay seamless and enjoyable. Also, a shout-out to Ruth at the omelette station (Italian restaurant), as well as Nury and Kevin for their great service. Cons: The food at the Laguna buffet was unfortunately quite disappointing and could use improvement. The main pool is a bit small considering the size of the resort, although this is somewhat offset by the presence of other pools throughout the pro

Menginap 10 malam pada bulan Maret 2026

2/10 Sangat Buruk

Ryan

Bepergian bersama keluarga dan anak

22 Mar 2026

Disukai: Staf & layanan

Tidak Disukai: Fasilitas, kondisi & fasilitas properti

Beautiful area and wildlife. When you first arrive, they try to get you to buy into a timeshare immediately and when asking about excursions, they also push the timeshare. Very dated, rundown and unkept. Not enough seating by pools, beach or dining. Very Crowded! I would not recommend this resort considering the many other options in the area. You definitely don’t get your moneys worth at Sandos.

Menginap 7 malam pada bulan Maret 2026

8/10 Bagus

Esmeralda

Bepergian bersama teman

22 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Personal y hospedaje excelente

Menginap 3 malam pada bulan Maret 2026

10/10 Sangat Bagus

Sheldon

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga

21 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

We spent 7 days at Sandos Caracol Eco in the Select side. We had a personal concierge (Judy) who arranged our dinners at various restaurant on site. These meals were good to excellent, except for the very first one (Lirios). Everything here was terrible. Our party of 7 was really dissatisfied. Sirloins ordered medium came raw, 2 medium rare steaks came cold, well done & were super tough. Soup tasteless. Dine at El Tiempo was great. The chef cooking the meals was very entertaining & this is not to be missed. Dining at Brazil was equally great. Food kept coming & was sliced at the table until you’re ready to explode. This meal is also not to be missed. Our room at the all adult section was kept meticulous by our attendant & the Select adult pool was great. Best to watch your hat & beachware at your cot, less the friendly monkeys will quickly drop by & grab a garment & climb a tree. Even the female peacocks are people friendly. One took a french fry right from my offering fibgers. Food at the buffet was plentiful & was good. Our time at the spa was also very relaxing. The pina coladas were very refreshing & they made a mean mudslide, until they ran out of chocolate syrup. Mamosa af breakfast & wine with all other meals. Judy, our personal concierge did an admirable job. From the get go she was available & looked after us well. At our vacation end she gave all of us hugs & added it was her good luck to look after us. All in all, this all-inclusive stay is great & we recommended.

Menginap 7 malam pada bulan Maret 2026

4/10 Buruk

Colleen

Bepergian bersama keluarga

21 Mar 2026

Disukai: Staf & layanan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

Not enough staff in any area, restaurants, cleaning, maintenance. Pools are horribly dirty, and I don’t just mean leaf litter. The sides of pools and patios are filthy. Had a hassle with specific room bookings, despite speaking with them three months prior to ensure everything would be arranged. Concierge Judy was fabulous, she helped where others could not! Loved the animals and shows looked good. Jungle view room really means some trees and your neighbours patios. Booking speciality restaurants is another hassle that I heard many complain about. I would not recommend resort.

Menginap 7 malam pada bulan Maret 2026

6/10 Cukup Baik

Reece

21 Mar 2026

Disukai: Kebersihan, staf & layanan

Menginap 5 malam pada bulan Maret 2026

8/10 Bagus

Gayle

Bepergian bersama keluarga dan anak

20 Mar 2026

Disukai: Kebersihan, staf & layanan, fasilitas

The staff was exceptionally friendly. The rooms were clean, but very well worn. There were many activities to choose from.

Menginap 5 malam pada bulan Maret 2026

10/10 Sangat Bagus

Mariah Lynn

19 Mar 2026

Menginap 4 malam pada bulan Maret 2026

6/10 Cukup Baik

Ruth, Ft Lauderdale

Bepergian bersama keluarga dan anak

19 Mar 2026

Visited this hotel 5 years ago and many thing have changed, seems like they are trying to convert to timeshare and you got the impression that they want you to buy and less concerned with the all inclusive resort feel

Menginap 5 malam pada bulan Maret 2026

10/10 Sangat Bagus

Jennifer

18 Mar 2026

Disukai: Kebersihan, staf & layanan

Menginap 7 malam pada bulan Februari 2026

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