Search Hotels Near El Tinto Golf Course, Cancun

"Overall it was good, we had to move to the hotel because of our flights were cancelled. Didn’t quite understand the two bottles of water for a room of four people. Restaurant food not good for the prices, breakfast could be better two. Room wasn’t clean during our two night stay at all. "

"Staff c"

"This was by far the worst vacation we have ever taken. The staff was nice, but they were not equipped to deal with high volumes of guests. The check in process was awful. We could not check in at the main desk, they made Expedia members go down to an office practically off the grid to check in. Took so long we lost the afternoon to enjoy the pool. We also couldn’t get dinner reservations until the third night we were there. Had to eat buffet over and over and were told ‘sorry its busy’. Trying to fight for food at an all inclusive resort was disappointing, but when we finally did get into one of the restaurants, they were out of everything. The pool was also so full there were no chairs, had to wake up at 7am if you didn’t want to pay for cabanas. We were desperate so we finally booked one only to be told to move because they accidentally sold the cabana to someone else. In addition to all of this, our room flooded and nobody came to help for 2 hours and they ran out of most alcohol. Can’t believe we spent $6k for that, never want to book through Expedia again."

"The rooms were nice and clean. Great customer service. Food was really good at the restaurant and so was the free breakfast. Definitely recommend. "

"We stayed at Moon Palace in Cancun and attended a presentation at Moon Palace Grand. Overall, the experience was quite disappointing. The rooms at Moon Palace were not great—they felt outdated and not as clean or well-maintained as we expected for a resort at this price point. The resort also felt extremely crowded the entire time. There were too many people everywhere, especially in common areas like the arcade, which made it hard to enjoy. Even basic things like meals became frustrating, with long lines for lunch and dinner buffets almost every day. As vegetarians, we also struggled with food options. There were very limited choices available, and it became repetitive and difficult to find satisfying meals throughout the stay. Our biggest concern, however, was the experience at Moon Palace Grand during the presentation. The staff there came across as unhelpful and at times rude, which left a very negative impression. A simple issue like missing shower gel in the room turned into a hassle—we had to call multiple times, and it still took a long time to be delivered. Overall, the experience did not live up to the expectations or the cost. Between the crowded environment, limited food options, poor room quality, and service issues at Moon Palace Grand, it wasn’t the relaxing vacation we were hoping for. "

"Great all-inclusive for high school senior group spring break! Fun at the pool, energetic and attentive staff, food was good!!"

"Basic, clean hotel within short walking distance to Terminal 2/3. Other terminals - urge you to pay $25 for a cab there, and only take return shuttle if you have no time constraint. Food options are actually quite good. Nowhere to walk or kill time, only good for in/out as needed."

"Beautiful resort with amazing staff, from Lucy on the concierge desk to bartenders Diana and Emmanuel, and to all the entertainment staff from mar though everybody, there is always something going on. Food was very good as well"

"Clean property "