Search Hotels Near Cenote Santa Cruz, Playa del Carmen

"An incredible value. An amazing retreat into the jungle after a day of exploring. See monkeys in the morning, have a relaxing massage on the rooftop while an iguana keeps you company. The staff is there for whatever you may need. Pool is cold and refreshing. The rooms are so clean and nice! Great great value for the very reasonable price. Will be recommending to friends!"

"Property is perfect. Food is great. Very convenient to get to Xcaret."

"This place completely ruined every other trip for me… in the best (and worst) way possible. I genuinely grieve leaving it. Nothing compares. The food? Unreal—every single bite was perfect. The staff? Beyond exceptional—so attentive, so warm, truly over the top in the best way. And the aesthetic and atmosphere? Absolutely stunning… it felt like a dream the entire time. I loved everything about this place and this trip. If I could relive it over and over again, I would without hesitation."

"Clean rooms Staff is very polite Perfect "

"We LOVED this resort. The rooms were a little older, but who cares?! They were clean and had everything we needed. The staff was amazing and the food was good! When you go to an all inclusive you shouldn't expect 5 star meals, but all the food we had was good! Great selections at the buffets and never lines at the restaurants. It was a great mix of families and spring breakers. We will definitely be back!"

"recamara limpia. La mitad del staff fue muy amable y servicial, el resto simplemente estaban de mal humor. Nuestra recámara fue ruidosa por la noche por el show de la noche. En el check in especifique que viajaba con 2 niñas. No estaba al tanto del ruido nocturno y ellas no pudieron dormir facilmente. El restaurante La terraza, comida muy básica y repito los chefs con mala actitud. El restaurante de especialidad Italiano muy rico y el personal muy amable. En general todo bien. Solo esos puntos a reforzar"

"Our vacation was PERFECT in every way! This resort is amazing! Set within a jungle next to the ocean! The food was amazing- the service was always EXCELLENT- the staff was VERY ATTENTIVE- and our Nomadic Guides (Oscar and Andre) we're very helpful with any of our questions. We will BE BACK!!!"

"everything was excellent, very happy!!"

"I recently stayed at Riu Palace Mexico and unfortunately, my experience was very disappointing—especially considering the premium price I paid. The food quality was far below expectations and lacked variety and flavor. I also reached out to the hotel during my stay to request a room change, but I never received any assistance or follow-up, which was frustrating. The room itself was uncomfortable—the “bed” felt more like a couch and was extremely unpleasant to sleep on. On top of that, the view was poor and did not match what you would expect from a resort at this level. Overall, this did not feel like a premium experience at all. For the price paid, I expected much better service, accommodations, and overall quality."