Search Hotels Near Paradise Beach, Playa del Carmen

"Pool was awesome"

"Extremely disappointing and materially misrepresented online. Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace. Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself. The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides. The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day). There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility. Rooms are nice, but everything else requires leaving the property."

"SWINGERS hotel. My husband and I booked here for 7 nights, we only stayed 3 (we had to because of an all day tour that was booked on day 3), we would have checked out on day 2. While the views were STUNNING. We did enjoy the sounds of the ocean each night. We thought this would be perfect to relax. We saw a completely nude man by the pool and several women topless walking around. When we asked about it, they simply said that it was a swingers hotel. NOWHERE could I find that here on hotels.com OR even on the hotels main website. We did really enjoy 2 of their employees. Freddy and Ana were GREAT!! Our room was beautiful but lacking. When I asked for a refund for the 4 nights we were NOT staying there (we booked at an amazing resort nearby), they refused. They said we had to go to hotels.com for the refund. Hotels.com said they needed approval from the hotel. The hotel refused. I was forced to put in a claim with my bank. ALSO... the photos are BEAUTIFUL... the place looks like no one loves it. My husband wouldn't go in the pool because he almost cut his foot on broken tiles at the bottom (they were all over the pool), water pressure was HORRIBLE. Each shower was full of frustration. So many areas seemed broken, or just like the owners/managers simply didn't want to fix them. The elevator was also very old and uncared for. I had hoped this would be the perfect place to relax. We were left disappointed. FOOD was NOT good either. Drinks were ok. We DON'T RECOMMEND!!! "

"Loved our room. Big, clean, ocean front walk out."

"Beautiful grounds, friendly staff. Confusing and lengthy checkin. Regular “Royale” hotel guests are second class citizens here with respect to pool areas compared to club members or “Cassitas” room guests. The central “Royale” pool area is overcrowded while other restricted areas are under-utilized. The dining reservation system is dysfunctional. Food is OK, with highlights being the Mexican snd Mediterranean restsurants. The worst was the “Japanese” restsurant in Generations hotel—poor service bad food. The room was large but poorly msintained with a broken patio door lock. Room lighting was too dim for normal room activities, it was impossible to read in bed, the brightest light was in the closet. "

"Best resort in mexi"

"Absolutely wonderful place! Beautiful, relaxing, and everything smells so good! My only complaint is the pool is unheated! My 2.5 year old had purple lips within 10 minutes of playing in it in 80° weather. The pool largely remains empty, as it’s just too uncomfortable."

"Room was ok, and the staff was great. Since the other cheaper Iberostar resorts can use our resort, I question why we pay more for it if they get the same things. The staff never said no to the other colored wrist bands at the bars or food? "

"Staff were outstanding. Luxury service"