Search Family-Friendly Hotels in Puerto Morelos

"Excellent & easy place to navigate. Food is GREAT, a little something for everyone - there's a gym, spa, & the resort has all water activities. Highly recommended"

"Most of the hotel staff dont speak english at all so it was frustrating as hell the buffet area had a terrible smell and the food was not good very average for a 5 star. I will never ever return to a Royalton dont care where it is they all about upselling. We paid to updrade our room to Ocean view but the beach was not the greatest and the water had a very strong smell. overall, I will give this property a three star there's no way for five star. I'm just really disappointed at how the staff they were very rude. They tried to keep me hostage by letting me know that I cannot have anyone picking me up from the hotel and my options were to take their cab which cost US$60 one way to get to the Hotel zone being the fact that they are in nowhere like I mean in the woods and it takes a long time driving from the resort just out to the main roads why would anyone have a problem with somebody coming in to pick up a guest who gives Sole permission to whoever is picking them up? I do understand the safety is a concern, but if the guest is willing to sign themselves out, why are you trying to hold them as a hostage and I'm really disappointed I will never ever ever return to another Royalton and I definitely gonna take this even further because the food the water around the property the entertainment around the property. There's just nothing five star. I'm sorry nothing. suggestion for those who really want to go to this property ensure they have a rental car because its costly by cabs. "

"Beautiful resort with immaculate facilities. Staff very polite and attentive. Many restaurants to choose from, all with 5 star service. Entertainment every evening and activities during the day, which you can choose to partake in or not. It was the perfect place for a relaxing get away from it all style holiday."

"This Hotel has great food. When we arrived They gave us a room with smell and nothing to see from the room. I requested to change my room and they gave us a much nicer room. People are very kind and helpful. Luis from the restaurant goes beyond in his service. He makes us feel very welcome. He enjoys his work"

"Beautiful resort, clean and well kept amenities, friendly staff, decent food. "

"It was beautiful. My daughter and I spent the week there and it couldn’t have been any more magical than what ir already is. I chose the preferred room with the private plunge pool and it was remarkable. Would totally go again!"

"Food was terrible and place had a weird odor"

"All good But need better air conditioning and updated bathrooms"

"Loved staying in the master suite . Wish they had jet ski rentals"