Hotel dekat Pabrik Bir Tulum

"The staff was great! It was relaxing, but would be better if pools were open past 6pm as there isn't a lot to do on adult side at night. Also, the rest of the food was good, but room service food was not great."

"Had a great experience overall. People are very nice and caring. Very friendly place and people. Had an air of relaxation. Too much algae in mid July. The a/c in my room was kinda loud. Good experience ❤️❤️"

"Love love love!!!"

"We just wrapped up a one-week stay. While we enjoyed our time overall, we won’t be returning to this property. The Pros: Accommodations & Service: The swim-up room was fantastic, and the entire resort is kept very clean. Upgrading to Family Selection was worth it for the butler service alone—they were incredible and extremely helpful throughout our trip. Pools: The pool areas are solid. A fun surprise was the pizza station by the pool, which served surprisingly great pizza! The Cons & Things...

"This was one of the best all inclusive stays my wife and I have had. The food is better than the other ones out there and the staff if great. Our concierge Alfred and Carlos were great to deal with. Anything we needed they were on top of. The Spa is far above the others as well. We will be back soon and can’t wait to try the other Sirenis in other countries."

"Another great visit to HBR. The staff was once again great. There weren’t as many people in both HBR and the larger neighboring properties, but there still was a nice amount of activities and entertainment, and the people (some usuals, some new folks) were lovely and good fun. The spa staff was once again great on HBR’s Sunday afternoon spa takeover which was fun as usual. The food was good, and the restaurants on the larger property once again offered nice choices. They also had a new wine...

"Loved the hotel. My room had a swim up (given an upgrade because of Expedia ). I wish the food was better. I would say it’s 7/10. Other things I saw was that the rest of the hotel is ok the older side. But it’s ok. The family selection side is great. Loved how they have lots of things for the kids in the pool. Also wanted to mention that not a the gifts on the picture shown my Expedia is right it’s only 3 kids gifts per kids not all of them. They also have a kids club. Did not like the price on...

"2nd time staying here this time in the whitesands area. Highly recommend exploring the different areas in the resort since there are differences in food, pool layout and amenities. The food was great and the front desk staffs was available via a WhatsApp chat to schedule all restaurants and events. The 1 negative is that the lobby bar wasn't open until 7am (no coffee) and no alcohol until 10am. Only the sports bar was open but the bar is some distance away from the whitesands lobbies with the...

"Property is huge and tons to do. Was very disappointed we couldn’t use the beach at all but nothing could be done about the seaweed. Our Concierge Raul was great and took care of all our needs. We did have staff come into our room when we had the do not disturb on the door so that didn’t make us too happy but over all Highly recommend"

"Todo excelente, el lugar increíble, la comida rica, todos son muy atentos"

"Bar , restaurant next door good food . Room ac only in bedroom , living area could be warm in hot season Staff and grounds in good condition, except for the seaweed but this problem was up and down the coast"

"Muy amplio el estacionamiento y a cierta hora lo cierran para mayor seguridad pero el hotel es 24 horas, las instalaciones son muy bonitas y útiles si vas a xel ha"

"The property is right on the beach! We were unable to get in the water and use a lot of the amenities, like paddle boards, due to the sargassum (which is on every beach in the Riviera Maya). The restaurant staff were very attentive and the breakfast was good. They made us a to go meal on our last day. There is no other choice for meals in the area, so you need a car if you want to eat elsewhere. Taxis were $400-450 Mex pesos for a one way ride to the nearest village. You get 1 bottle of water...

"Excellent resort! My new favorite and I travel often"

"Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything."

"Instalaciones antiguas "

"Food was amazing and so many options. As well the staff are great. Room was always kept spotless."

"Exceptional view, beach access, swimming pool, nearby shops, cafes, restaurants. "