Search Family-Friendly Hotels in Playa del Carmen

"Staff was very friendly and helpful, but don’t expect the food to be amazing, me and my fiancé liked the Italian and Asian restaurants the best"

"Clean property very fire fly staff throughout entire ressort "

"Pool was great. "

"Excellent property and resort One day they did not clean up the room but other than that excellent option! Good was really good and have many places to go"

"Every thing about this place is top notch!!"

"We love this resort, we'll definitely be coming back!! Best resort we've ever been!"

"The beach was lovely, while everyone around us had the cabanas ours had palm trees for shade instead which was really nice. Food was good for the most part, the Japanese and Italian restaurant were really good! The lunch buffet was definitely one of the stars, had a great variety of food that was really good. The steak house was okay, the fillet I had asked for medium was well done all around the edges and wasn’t medium up until the very middle of the steak. The bartenders were great, the cocktails of the day in the main lobby were phenomenal as well! Room service and staff were super friendly, we’ll definitely be coming back!"

"The hotel was definitely older. Some maintenance needed to be done. Loved how you could go to the sister resorts and use their amenities as well."

"The pool is great. The staff is great. The property is beautiful. Everything is very clean. The new decor is very nice. There is no door to separate the room from the tub. The shower floor is extremely slippery! Be very careful! I requested two specific rooms, next to each other. I was given the room numbers I requested BUT was not told they changed to sequence of numbers, therefore did NOT get the rooms I wanted. Also, expected to be on the Riviera side (which was supposed to be done by my check in) but was put in the Sunset side. The buffets are very small, not like they used to be with No fun theme nights. Not enough bar staff. The staff driving the little trolly on property are the fantastic! Hope you all are lucky enough to have Bernie as your driver! I have been to this resort 6 times and will continue to return with a knowledge to lower my expectations. Just not the same. "