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"The pool was a lot of fun, lots of fun games. The Faye was delicious a big variety of really good foods. But the most amazing was the staff, especially the manager Maria, Octavio, they went over and above to help my husband, and I when we had a terrible accident in front of the hotel I cannot tell you how kind, compassionate, and professional they were and helping me to get my husband to the emergency room."

"Okay "

"Lovely location plus great staff and very family friendly hotel."

"We have been going to the RIU Peninsula for 5 years and RIU hotels in Cancun for 13+. The RIU peninsula has evolved into more family or kid friendly rather than balancing adult activities. Literally basically lights out by 10pm. Shows are mixed between their own entertainment crew and some nights professionals. Keep in mind shows are open for kids so be ready for constant interruptions and adults not watching children. NOW; THERE IS NO UTILIZATION OF OTHER RIU Amenities after 5:30 so be sure the check entertainment schedule as you will not be able to join other RIU hotels shows as previously allowed. Elevators on main high rise was broken so many trips up and down from 16th floor. Requested repair on fridge and within six days still had not been fixed. Keep in mind ice only on 3 floors. So with elevators broken and warm fridge …. Well enough said. Now the staff in restaurants and bars are amazing. We will definitely be going to an adult only hotel next year and I hope the RIU increases their level of service. "

"Stinks and bad food and bad service. Seems like everyone that works there hates their life and the bartenders drink while they work "

"The staff and overall experience was of its highest"

"Clean room, daily cleaning. Staffs were all polite and helpful. Outdoor pools were really nice and the warm were always warm. Nice variety of food to pick from. Very close to the shopping mall, about a 5 min walk. Next door are convenient stores 7 11 and circle k. Transfer to and from the airport was a smooth transition. We’ll definitely be booking again. "

"Our room smelled like moth balls and mildew. Dirty floors "

"absolutely the worst experience I’ve ever had!"