"The residence is actually located on Tulum golf resort and Bahia Principe is across the highway. There's nothing to do on the residential side. You will definitely need to rent a vehicle which they assisted with. Please download Whatsapp, you will need it! All communications went through the app. Front desk was helpful but again nothing is at the golf resort. You can purchase armbands for the resort across the highway but no transportation is provided. They will call a taxi lol for $20,...
"The residence is actually located on Tulum golf resort and Bahia Principe is across the highway. There's nothing to do on the residential side. You will definitely need to rent a vehicle which they assisted with. Please download Whatsapp, you will need it! All communications went through the app. Front desk was helpful but again nothing is at the golf resort. You can purchase armbands for the resort across the highway but no transportation is provided. They will call a taxi lol for $20,...
"Rude staff, I rented a hotel price arbnb place and I thought I was renting a hotel room. No service, noone came to take out trash and noone came to bring an extra roll of toilet paper. When asked if we can acess the pools - hard NO … when asked why- Well since last year we changed our policy but we haven’t changed the information online, and we need DAILY PASS OF $60-$100 depending which pool. Very misleading. When asked about hot water - we will fixed and they never did. "
"Rude staff, I rented a hotel price arbnb place and I thought I was renting a hotel room. No service, noone came to take out trash and noone came to bring an extra roll of toilet paper. When asked if we can acess the pools - hard NO … when asked why- Well since last year we changed our policy but we haven’t changed the information online, and we need DAILY PASS OF $60-$100 depending which pool. Very misleading. When asked about hot water - we will fixed and they never did. "
"This trip was great for a group of us wanting to stay in the same place. It provided us plenty of space to cook meals, rest, and play in our own private pool. It is part of a larger resort with access to several larger pools, activities, food, drinks, and beach.
It is a full house with fridge, kitchen, grill, and dining room table. However, they don't provide water, or any easy ways to get a large amount of water that a group of 8 needs. They also don't provide dish soap, dishwasher...
"This trip was great for a group of us wanting to stay in the same place. It provided us plenty of space to cook meals, rest, and play in our own private pool. It is part of a larger resort with access to several larger pools, activities, food, drinks, and beach.
It is a full house with fridge, kitchen, grill, and dining room table. However, they don't provide water, or any easy ways to get a large amount of water that a group of 8 needs. They also don't provide dish soap, dishwasher...
"My family stayed here for 2 nights. This villa is very spacious with two bedrooms: one with a king bed, and the other room has two single beds so it's perfect for my family. There's a full kitchen with a huge fridge and nice gas stove. The roof top area is nice too but unfortunately the hammock was broken and we didn't have a chance to use the roof top jaccuzi. Just a note that the roof top is accessible from a stairway OUTSIDE of the house.
Also we had some issues with the hot water...
"My family stayed here for 2 nights. This villa is very spacious with two bedrooms: one with a king bed, and the other room has two single beds so it's perfect for my family. There's a full kitchen with a huge fridge and nice gas stove. The roof top area is nice too but unfortunately the hammock was broken and we didn't have a chance to use the roof top jaccuzi. Just a note that the roof top is accessible from a stairway OUTSIDE of the house.
Also we had some issues with the hot water...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Absolutely brilliant place, safe, spotlessly clean & friendly staff. The small pool was lovely. The area is close to the ADO bus stop from the airport & also made it easy to visit lots of other places. Highly recommended.
Absolutely brilliant place, safe, spotlessly clean & friendly staff. The small pool was lovely. The area is close to the ADO bus stop from the airport & also made it easy to visit lots of other places. Highly recommended.
Loren
Reviewed December 7, 2024Reviewed December 7, 2024
Everything was excellent except checking in process,
Even though I was greeted by my name and expected for some reason they didn't know which condo was reserved so had to wait quite a long time to actually get a condo! So after a long 10 hour flight not ideal !!
Otherwise no complaints.
Everything was excellent except checking in process,
Even though I was greeted by my name and expected for some reason they didn't know which condo was reserved so had to wait quite a long time to actually get a condo! So after a long 10 hour flight not ideal !!
Otherwise no complaints.
Gary
Reviewed September 20, 2026Reviewed September 20, 2026
One of the nicest rooms I have stayed in. Peaceful, spacious, loads of storage, great shower and sink facilities, huge bed and lovely lighting.
You have to ask to have your room cleaned otherwise you won’t get new towels etc…
The rooftop pool is a gem, love the decor and relaxing music.
The staff were amazingly helpful. A couple of times the link to the door opening app didn’t work but that was fixed in minutes each time.
The continental breakfast is pretty basic but again, staff are...
One of the nicest rooms I have stayed in. Peaceful, spacious, loads of storage, great shower and sink facilities, huge bed and lovely lighting.
You have to ask to have your room cleaned otherwise you won’t get new towels etc…
The rooftop pool is a gem, love the decor and relaxing music.
The staff were amazingly helpful. A couple of times the link to the door opening app didn’t work but that was fixed in minutes each time.
The continental breakfast is pretty basic but again, staff are...
Toby
Reviewed February 4, 2025Reviewed February 4, 2025
Fantastic atmosphere around the pool and beach, staff were really helpful and the lunch menu was divine! 10 of us enjoyed our stay here and would love to recommend it to others.
Fantastic atmosphere around the pool and beach, staff were really helpful and the lunch menu was divine! 10 of us enjoyed our stay here and would love to recommend it to others.
This has been a lovely, value-for-money stay at a very convenient location in the heart of Playa del Carmen. All of the staff were very friendly and helpful and having them at the gated entrance 24 hour round was a great tick in the piece of mind box. Yes, the bar at the street corner could be loud some nights, but only occasionally, and a pair of earplugs (available from the reception) does the trick.
This has been a lovely, value-for-money stay at a very convenient location in the heart of Playa del Carmen. All of the staff were very friendly and helpful and having them at the gated entrance 24 hour round was a great tick in the piece of mind box. Yes, the bar at the street corner could be loud some nights, but only occasionally, and a pair of earplugs (available from the reception) does the trick.
Mustafa
Reviewed February 22, 2025Reviewed February 22, 2025
The hotel was excellent value. The rooms were large with all the necessary extras including good Wi-Fi, air conditioning, coffee and tea making equipment and safe.
The hotel was excellent value. The rooms were large with all the necessary extras including good Wi-Fi, air conditioning, coffee and tea making equipment and safe.
David
Reviewed January 16, 2016Reviewed January 16, 2016