Search Family-Friendly Hotels in Playa del Carmen

"Staff were amazing, property was amazing, food wasn’t the best but that didn’t bother us much. The rooms even seemed nice… till we got home and brought home bed bugs!!! CHECK THE BEDS. "

"The resort had a great layout. The rooms were clean and spacious with ampule amenities. It was well catered to all ages and a great spot for families with children. Lots of selection of places to eat with a wide variety of snack and al la cart restaurants. The food was consistent and delicious. The five swimming pools on site gave lots of options for places to hang out. The washroom facilities at the pools however were lacking as the was only one stall for the women. There would often be lineups when the pools were busy. Some of the pool loungers needed some tlc, particularly in the daisy section."

"Staff was very friendly and helpful, but don’t expect the food to be amazing, me and my fiancé liked the Italian and Asian restaurants the best"

"Pool was great. "

"Every thing about this place is top notch!!"

"We love this resort, we'll definitely be coming back!! Best resort we've ever been!"

"The beach was lovely, while everyone around us had the cabanas ours had palm trees for shade instead which was really nice. Food was good for the most part, the Japanese and Italian restaurant were really good! The lunch buffet was definitely one of the stars, had a great variety of food that was really good. The steak house was okay, the fillet I had asked for medium was well done all around the edges and wasn’t medium up until the very middle of the steak. The bartenders were great, the cocktails of the day in the main lobby were phenomenal as well! Room service and staff were super friendly, we’ll definitely be coming back!"

"The hotel was definitely older. Some maintenance needed to be done. Loved how you could go to the sister resorts and use their amenities as well."

"The pool is great. The staff is great. The property is beautiful. Everything is very clean. The new decor is very nice. There is no door to separate the room from the tub. The shower floor is extremely slippery! Be very careful! I requested two specific rooms, next to each other. I was given the room numbers I requested BUT was not told they changed to sequence of numbers, therefore did NOT get the rooms I wanted. Also, expected to be on the Riviera side (which was supposed to be done by my check in) but was put in the Sunset side. The buffets are very small, not like they used to be with No fun theme nights. Not enough bar staff. The staff driving the little trolly on property are the fantastic! Hope you all are lucky enough to have Bernie as your driver! I have been to this resort 6 times and will continue to return with a knowledge to lower my expectations. Just not the same. "