Search Hotels with Waterpark in Xcaret

"This was the perfect resort. So many activities for all age levels. Kids had so much to do and so many pools to choose from. Food was fantastic and always available from the restaurants to the buffet to the coffee shop and little lunch places throughout the resort. I would suggest getting the privileged level access as it opens up one to two more pools depending on age (there is one adult only pool) and also gives preference for booking the restaurants. The beach was also fantastic and clean and no one harassing you to buy anything. They do have people out on the beach to offer pictures, massage, braids etc but they don’t continue to ask if you say no. Service was fantastic. Every staff member we encountered was so helpful and friendly. Would definitely return to this specific resort as well as consider the hotel brand in new places as well."

"They’re decent. Food could be better "

"I want to start by saying that this review has nothing to do with the staff, every single person we encountered was amazing, kind, and attentive. A special thank you to the team at the Katok restaurant in the Akumal resort, especially Oliva, Obdulia, Francisca, the chef who came out to greet us, and the captain waiter. Their service truly stood out and made us feel very welcome. Unfortunately, my experience was deeply affected by the food. During my stay, I got food poisoning twice, and the last time was extremely severe. I experienced fever, vomiting, chills, and diarrhea. I am still recovering from it. It was honestly very difficult to travel back home in that condition. I had a fever while flying and could not keep any food down due to how upset my stomach was. This was very disappointing, especially because everything else, particularly the staff, was so wonderful. I hope the resort takes this feedback seriously and reviews their food safety standards so that future guests do not go through the same experience. "

"Excellent staff service, clean room."

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "