Cari Hotel di Mexico

"Check in was awful. First, we were told to get off at the wrong hotel. We stood in line for 30 min before a worker took us to another area making it seem like it was going to be to checked in only to try to be sold a time share. When we declined, the worker suggested going to eat because of how much longer the line got, which we did thinking the line would be shorter, but when we got back to the check in line, we waited another 2 hours. There were only 4 workers checking people in. When we got...

"The beach was unusable and the food was very bland. Pina coladas were the only thing we can rate excellent. We have vacationed in Cancun many times and are well aware of the Seagassum issue, however every resort we have stayed in works to remove it daily and our stays have been fantastic. This resort just gave up. There was an excavator on the beach and the rotting seaweed smell hits you as soon as you get to the resort. This was the first time we brought our young kids and my youngest...

"This property needs to handle things better"

"."

"Not recommended and the facility is over rated. Don’t stay there!"

"I liked everything about the resort. 1. We were expecting the pastry bar inside the lobby like we had at our first RIU stay last year in Puerto Vallarta. 2. A wider variety of talent on stage at night."

"The food was not very good at the Italian restaurant but the steak house was fantastic. The breakfast also wasnt the best but it was fine."

"My family and I liked everything about the property, everyone was very helpful and pleasant we couldn’t have asked for a better stay."

"K"

"Todos los empleados son muy amables y atentos te ayudan con cualquier duda, la comida muy bien elaborada y todos los días variaban, las habitaciones amplias y limpias, para los niños y adultos muchas actividades lo recomiendo 100 por ciento"

"good"

"The staff was pretty good and the pool area was great!"

"Horrible room experience. Balcony door didn’t lock came to fix at 10pm. Safe didn’t work. Clicking noice all night."

"Great food and good services. Please make sure you are aware of the hours of each read they are not open all at the same time. Also, please follow instructions exactly as mentioned on the email for the pickup to get to the right place. The water park is awesome for the kidsz"

"The room was very clean when we arrived and the staff were so kind and helpful. The north pool could use some better cleaning and the kids pool is great for the kids but also needs to be maintenanced and all the restaurants at good except Sunan. Sunan needs more employees, there is only one server for the whole restaurant. Other than that I had a great vacation there."

"Buenos!"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"