Hotel dekat Taman Ekologi Tres Rios

"Loved the hotel - unfortunately there was a large group event and some restaurants were closed but overall staff to guest ratio is amazing, great food option although a bit expensive"

"Todo bien"

"Excellent staff"

"Around 30-40 min drive from the airport. Grounds are very nice. Lobby is nicely laid out, with bar and coffee shop and tour desks. I really enjoyed the buffet and a la carte dining options. 2 pools, sort of small. Party pool has the pool bar which was always crazy busy which was unfortunate because we love to be in the pool and swim up for a drink but there was never any room so always had to get out. Pool chairs were always taken, but always room at the beach with open chairs. Beach is...

"They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!"

"The staff was very nice, but lack communication skills on how the resort works for first time visitors to an all inclusive resort. Example… 1. We paid extra for the concierge/butler service and never meet one of them. 2. Still couldn’t get a reservation to a restaurant until our last night til 9:00 pm. They are building a new hotel next to the Hyatt and they start work at 7:30 each morning. It’s no where noted that construction was taking place. The rooms are super clean and the...

"A magical resort experience unlike any other. It felt like stepping into a serene animal sanctuary. It was pure tranquility from the moment we arrived. Blue Diamond surpassed every expectation, from the outstanding cuisine, to the incredibly friendly staff who made every moment feel extra special. It was truly difficult to say goodbye to such beauty and warm hospitality. We can’t wait to come back. Muchas gracias!! 💙💎"

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"A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in...

"Amazing hotel. Third time back. Would go again."

"The entertainment staff were excellent. Francisco at the pool buffet was also amazing. Loved the pool area too."

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...

"Our Villa was not on the beach but it was spectacular. With a private pool and jacuzzi. It was family-friendly. Many activities for the kids. Bicycles were given to each family member. The beach area is amazing. It has a great restaurant and a nice pool. The restaurants at the hotel and at the other Mayakoba hotels are very good. The best part is the staff. They accommodate and coordinate everything you want. Our personal concierge Madai was GREAT! "

"Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything."

"Staff was very friendly and rooms were clean and spacious. Location was great for us."

"Really clean facility. Food was mediocre actually. The breakfast buffet is my favorite. Lots of options. But the dinner restaurants are the same old same old for all inclusive resorts. For a 5 star resort I expected the food to be better."

"Everyone was great, the rooms are very comfortable, the views are amazing, and we slept so well. For these reasons, it’s why I returned to this property. The only thing that really missed the mark for me was the food. It was expensive and mediocre at best and the menu lacked options. There also weren’t other convenient options nearby. "

"Second time coming here. Still the same intimate boutique experience. Perfect for couples. Get one of the bungalows on the beach. Well worth it. Great food choices. Manuel excels in every way. "