Search Hotels Near Ferry to Cozumel, Playa del Carmen

"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food and an angry reservation process in favour of location then this is the place for you. I would recommend finding a hotel with much better food reviews and take a taxi to the parks."

"stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else."

"The staff was excellent and the property was very clean. The food however was absolutely terrible and very odd. I think i survived off of macaroons and mixed drinks. You would think you could atleast eat a sandwich but the bread was sticky and not toasted, one slice of meat, lettuce with brown spots and a slimy tomato. We had chicken at the Italian restaurant with pink centers, watery Pad Thai at the Japanese restaurant...it goes on. Pay more for another hotel or plan to eat off site."

"Great breakfast and rooms are very nice and clean. The rooftop pool was amazing. However, staff were inconsistent. Sometimes they were helpful while other times they could not be bothered and were rude. Also, I stayed 9 nights and my room was only cleaned twice. I don't expect it to be cleaned daily but atleast every 2nd or 3rd day would have been nice. The worst part was that they advertise free shuttle to the airport and I did what I was suppose to do and the day I was leaving my shuttle never showed. I therefore had to pay over a $100 to get to the airport by taxi. Was not impressed. I expected more from the Marriott. I was very disappointed 😞"

"Food was very good. Good service. The Staff was very nice."

"The property was amazing. They do really pay attention to detail. The food was delicious very authentic. The buffet options were insane they had a lot. We opted out of the time share presentation."

"The property was well maintained and clean. My only issue was with the quality and diversity of the food at the buffets."

"Good"

"We booked a room with a pool and it was nothing like the picture advertised. It was dirty and no jets or moving water. It was cold and not fancy like i thought it was going to be. The place had lots of ants everywhere and the drains had flies and water was slow moving. It was a nice place for the amount of time we spent in the room but I should've booked without the pool."