Hotel dekat Feri ke Cozumel

"El personal es muy especial y excelente trato. Muy profesionales y atentos. El desayuno es muy grande muy bueno pero hay que mejorar el tiempo, duran mucho. "

"The property was amazing. They do really pay attention to detail. The food was delicious very authentic. The buffet options were insane they had a lot. We opted out of the time share presentation."

"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food...

"The hotel and spa were both amazing, unbelievable hotel!"

"stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else."

"The only wellness resort I've ever been to but it was amazing and relaxing. The staff was AMAZING. The scenery and rooms was absolutely beautiful as well as the amenities. The only downfall for me was i got food poisoning on the last day of my trip. 24 hours of diarrhea and vomiting. The staff insisted it was because the fermented foods but i assured them kimchi was not new to my diet nor plant based foods. I was offered a ride to the pharmacy to purchase a small bottle of pepto for $20. Besides...

"We booked a room with a pool and it was nothing like the picture advertised. It was dirty and no jets or moving water. It was cold and not fancy like i thought it was going to be. The place had lots of ants everywhere and the drains had flies and water was slow moving. It was a nice place for the amount of time we spent in the room but I should've booked without the pool."

"Good, they were very flexible to accomdate your preferences."

"Excellent"

"The property was well maintained and clean. My only issue was with the quality and diversity of the food at the buffets."

"Was no electricity for several hours. Not possible to stay in room without AC."

"The place is the perfect location very close to everything. However, is outdated old and they have bedbugs"

"Tiene una excelente ubicación, y muy agradable y cómodo"

"Tudo muito excelente..."

"The Expedia Guest Team, Lyanya, Melisa, Maria and Mar were so helpful. The app wasn't working for us so we asked them to make dinner reservations at the on site restaurants. Thank you, ladies. Eat at the restaurants and avoid the buffet! The resort itself is dated but comfortable. Walking around and learning where everything is easy. Our room was near the ocean, pools, buffet, sports bar and tram, everything needed was accessible. Beach bar closes at 6pm. Don't understand the negative reviews...

"Good"

"I got bitten by bed bugs"

"The property is nice, the staff is super friendly, and its close to xcaret! The only thing that I would point out is that the pillows could be better, and the shower. The water flow shuts off after some time and it makes you have to turn back the knobs and turn it back on. Other than that, this hotel is okay. "

"Excelente atención de todo el Personal y muy buen buffet en el Restaurante."