Search Hotels Near Virgen Beach, Playa del Carmen

"I didn't use the pool or the spa"

"This resort IS TOO BIG. RIDICULOUS! You have to take a shuttle bus everywhere you go to get anywhere, insane food prices, jungala water park not included even though you're staying at Jungala?? Beautiful rooms, pools are pretty nice (but cold), but beach is rocky and not swimmable. Overall would not return. Staff are super nice but the size of the resort makes their job at trying to reserve stuff / restaurants/ communication near impossible. Just trying to do a load of laundry took an act of God. Never again."

"Staff is very friendly, food is very good Would return again."

"I would not return. We were in a room that smelled and had mold on the walls/curtains. The sink didn’t drain correctly. We were able to move to a different building, which was better but the shower didn’t drain correctly and the room smelled like paint. Everything is extremely outdated. The staff was wonderful. Everyone was very friendly, and the concierge was amazingly helpful."

"Secrets Maroma is an amazing resort. The staff is top knock and keep the place humming. Seamlessly setting up the various events and preparing delicious food. You feel like royalty having their help and kindness at any moment. The facilities, pool and beach are flawless, clean and new. Rooms are amazing. Swim out rooms look cool. After loads of research I chose this resort based on my price point and the best food. Secretes totally delivered. Spa was incredible. Be ready for the timeshare breakfast with extra free stuff. Dodge it if you value your time and mood. This place is world class. Stop researching and start relaxing. "

"Pool was awesome"

"SWINGERS hotel. My husband and I booked here for 7 nights, we only stayed 3 (we had to because of an all day tour that was booked on day 3), we would have checked out on day 2. While the views were STUNNING. We did enjoy the sounds of the ocean each night. We thought this would be perfect to relax. We saw a completely nude man by the pool and several women topless walking around. When we asked about it, they simply said that it was a swingers hotel. NOWHERE could I find that here on hotels.com OR even on the hotels main website. We did really enjoy 2 of their employees. Freddy and Ana were GREAT!! Our room was beautiful but lacking. When I asked for a refund for the 4 nights we were NOT staying there (we booked at an amazing resort nearby), they refused. They said we had to go to hotels.com for the refund. Hotels.com said they needed approval from the hotel. The hotel refused. I was forced to put in a claim with my bank. ALSO... the photos are BEAUTIFUL... the place looks like no one loves it. My husband wouldn't go in the pool because he almost cut his foot on broken tiles at the bottom (they were all over the pool), water pressure was HORRIBLE. Each shower was full of frustration. So many areas seemed broken, or just like the owners/managers simply didn't want to fix them. The elevator was also very old and uncared for. I had hoped this would be the perfect place to relax. We were left disappointed. FOOD was NOT good either. Drinks were ok. We DON'T RECOMMEND!!! "

"Loved our room. Big, clean, ocean front walk out."

"Absolutely wonderful place! Beautiful, relaxing, and everything smells so good! My only complaint is the pool is unheated! My 2.5 year old had purple lips within 10 minutes of playing in it in 80° weather. The pool largely remains empty, as it’s just too uncomfortable."