Resor di Quintana Roo

"For an all inclusive hotel, the fridge was empty when we got there, there 4 of us in the family and the fifth day we were there they gave us one towel for everyone to use and it upsets me therefore I had to call the desk to request for more, they were nice enough to bring us some towels. also bottle water was limited, there was one day where they only gave us one bottle water therefore before we go back to the room we always ask for bottle water at the pool bar. Staff were great and friendly....

"My room was full of sand in my bed- sheets where not clean,shower didn’t work - lights didn’t work / staff was rude"

"Staff was extremely kind and helpful. Food was okay. Room was nice - but we ended up upgrading. Location was perfect for beaches we wanted. Would definitely consider staying here again but maybe not doing the all inclusive."

"Boring"

"El personal super atento, muy agradables, habitacion limpia, desayuno muy rico."

"The breakfast was good and fresh. The room was clean BUT the bathroom sink was cracked and slooow draining. There were no safety bars in the the big shower with great water pressure. I was really disappointed in the ocean. The room was advertised having crystal clear waters. And it was anything, but the beach in front of our hotel was full of seaweed from one end of the beach to the other.And going into the water ten fifteen feet.Nothing but seaweed, nobody wanted to go into the water."

"Loved the beach club pool! So luxurious and relaxing. "