Cari Hotel di Quintana Roo

"The hotel was lovely my problem here is with Expedia. As a platinum member I was given NO reason why I was moved from my original hotel, I feel I was downgraded. Expedia has yet to apologize or explain the reasoning. I was booked in a suite in the family area of Hotel Xcaret Mexico, I was told by Expedia I was in the upgraded adult area, this was not the fact. My original property was a 5 star all adult resort. I HAD to upgrade my stay which cost me $2000 additional dollars to be in the adult...

"Went as a group of four aged 24-34, we had a blast! The staff were friendly and the party crew were very fun and entertaining. The food is mostly buffet style but you do have the options to eat at one of their specialty restaurants for dinner if buffet isn’t your style. There are five pools, three are more on the party side and two are away on a more relaxed side if thats your vibe. The beach had a lot of sargassum which is typical for the time of year we went. I would recommend going to one of...

"Nice"

"Best customer service I’ve experienced ever!"

"Had sooo much fun awesome resort and food was good too !"

"Nice"

"Ideal para niños, albercas muy bonitas y grandes solo pudiera decir que pueden ofrecer mas tipos de carnes en el buffet"

"The hotel was okay, nothing out of the ordinary. I think it is very overpriced for what they offer. The gym didn’t even have something as basic as cold water, and the coffee machine in the room had small insects in it. There wasn’t much variety of drinks available — only basic options — compared to other hotels I have stayed at before, where I paid much less than for this hotel. Overall, this hotel was not what I expected for the price I paid."

"Había cucarachas en mi cuarto , los pasillos sucios de comida , los cuartos muy viejos hay poco personal para el tamaño de hotel y todo muy lo hacen demasiado lento en el checkin tarde más de una hora"

"While the party atmosphere is good, it wasn’t without any problems. There is lots of room for potential here. Food was just OK. And rooms definitely need a lot of upgrading. Staff especially concierge seems to have no clue As far as pricing. We had an issue one day with that took forever to get resolved, but finally was. Some people very entitled here just because they think their members which was another issue. And the little groups of single men.."

"Todo bien, ya solo falta una remodelada a las habitaciones"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Great experience"

"Clean room"

"The food was below average. Needs more activities. Beach is subpar. Near marina and concrete covered in sand"

"I can't wait to go back"

"Everything was good the staff was so nice and attendant , the only problem was the entrance elevator didn’t work…"

"This is a great place to stay in Cancun. The resort was in great shape. It is clean and well-maintained. The staff is very professional and courteous. The food was amazing and such a great variety to choose from. The quality of food was very high, which I totally appreciated. The one thing that I would suggest is to purchase the trip insurance. My companion had a medical emergency (his Mother had a heart attack) 9 hours before our flight was to leave for our trip. This was something so...

"Rooms were nice and clean. Staff was courteous and excellent all weekend. Loved out all inclusive stay."

"Everything was really clean. The staff is very helpful and will accommodate any special occasions or needs you have."