Cari Hotel di Quintana Roo

"Check in was awful. First, we were told to get off at the wrong hotel. We stood in line for 30 min before a worker took us to another area making it seem like it was going to be to checked in only to try to be sold a time share. When we declined, the worker suggested going to eat because of how much longer the line got, which we did thinking the line would be shorter, but when we got back to the check in line, we waited another 2 hours. There were only 4 workers checking people in. When we got...

"Our family had an amazing vacation at Dreams Sapphire Resort & Spa! From the moment we arrived, every staff member was extremely polite, professional, and welcoming. They made us feel like truly special guests, and their outstanding service made our stay unforgettable. The resort was beautiful, the atmosphere was relaxing, and our entire family had a wonderful time creating memories together. The resort is now our top vacation destination, and we will gladly recommend it to our friends, family,...

"The food was terrible. The rooftop pool was the best amenity. Swim up bar was impossible to find room. Besides that, it was a decent resort. Staff friendly for the most part."

"we enjoyed our stay for anniversary trip, the only thing was that since its mexico I was expecting more traditional food served at restaurants. The food was great just wasn’t authentic mexican food that I was looking forward to since its Cancun. Besides that all staff was super friendly since minute we walked into door til we left out that door. We will definitely be back soon!"

"K"

"La habitación no está mal, la cómida es buena! La alberca y las instalaciones no se encuentran en buenas condiciones La alberca está sucia Y todo el hotel mal olor"

"Property was incredible beautiful! Staff are very friendly, hard working and knowledgeable! Highly recommended for anyone to visit!"

"Horrible room experience. Balcony door didn’t lock came to fix at 10pm. Safe didn’t work. Clicking noice all night."

"Great food and good services. Please make sure you are aware of the hours of each read they are not open all at the same time. Also, please follow instructions exactly as mentioned on the email for the pickup to get to the right place. The water park is awesome for the kidsz"

"Service was not as expected - was convinced to level up to VIP (which is extra) and found that the top shelf drinks were not always available and they reuse cups that smell like soap; would not recommend. "

"The room was very clean when we arrived and the staff were so kind and helpful. The north pool could use some better cleaning and the kids pool is great for the kids but also needs to be maintenanced and all the restaurants at good except Sunan. Sunan needs more employees, there is only one server for the whole restaurant. Other than that I had a great vacation there."

"Overall, we had a wonderful one-week stay at Hyatt Vivid Grand Island. The resort is beautiful, the rooms were clean and comfortable, and the staff were friendly and attentive. We truly enjoyed our vacation and appreciated the excellent service. One area that needs improvement is the dining experience. The resort advertises 12–14 restaurants and bars, but not all of them are open at the same time. Often, when one restaurant is open, another is closed, which limits the available options. The...

"The beach was not good because of the seaweed."

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"I had the most fabulous time at this resort, this hands down is one of the best all inclusive resorts that I've ever been to. From the level of service, to the food quality, the huge variety of restaurants, cafes, and lounges, and even the onsite nightclub, there's something here for everyone. Also the rooms are huge, I originally had booked the lowest tier room and even that felt like a spacious suite, midway through my stay the hotel graciously upgraded my room to a swim out suite which was...