Cari Hotel di Quintana Roo

"The most beautiful hotel we have ever been! Best of the best in México and probably in the world !"

"The rooms were fine (although water pressure was low, which was a bit of a challenge in getting sand off! The main problem we had with the Riu Ventura was the food--mediocre at best, only one restaurant that wasn't at least in part a buffet, numerous buffet items not labeled as to allergens, somewhat limited hours of service. When we were told there is no room service, the staff member helping us told us there was always food available in the Sports Bar--that food was basically hamburgers and...

"The buffet was good, staff very friendly and helpful, and the events were fun. The bed was so hard I could barely sleep, overall had a decent time at this hotel."

"Excellent"

"Loved every second of it"

"We had lot of issues with room assignment and restaurant booking so if you are a large group you need to remind the person assigned to you about this issue before hand to avoid any bad experience."

"Overall, we had a great time. It’s a beautiful property. The staff is sweet and tries very hard. It’s a very confusing layout though, was difficult to navigate. My only real complaint was the air conditioning did not work properly. Our room stayed much too hot …."

"Family friendly"

"Everything"

"The hotel was so beautiful and very clean. staff was super helpful and more than willing to show us around. the mexican restaurant was our favorite but everywhere we ate was very good. staff is super attentive, 10/10 would come back!"

"There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ...."

"All staff was amazing we have a special needs son and everyone was super caring and understanding, Vivian and Jasmin were outstanding"

"Great property lots to do, some things such as bowling alley not included. Wish they would have told us how to use the app so we could have know activities. So that others will know, it is set to all lobby’s on the app. You must change it to hotel your in for the detailed list. They try to get you get upgrades and sell you stuff at the beginning, just keep playing on your phone and keep saying no thanks I’m not interested. Friendly staff and food was amazing. I was not a fan of Casa Mia. Wish we...

"The hotel was amazing especially for the price. Staff were all awesome, kind and helpful. The room was very nice and clean. The beach was also really nice despite the ongoing issues of Sargassum (seaweed) overtaking Mexico waters. The pools were also very clean with a nice variety of locations around the property. The food was also pretty good as well - a little expensive, but its a resort!"

"This all inclusive hotel exceeded my expectations- the food and restaurant offerings were great and everything we ordered was delicious. The property was spotless and even though the red seaweed was washing up at the beach the staff worked all day to keep it cleaned up so we could enjoy the ocean. The only negative I would say is there were not enough lounge chairs at the pools- people threw towels down before 8 am and there was nowhere to sit. It seems like there is enough space to add more...

"Don’t waste your time or money staying at this place, nor booking any type of stay through Expedia. Upon arrival we found out the extra fees we paid, $"

"The staff and overall service were amazing. The photos of the property are accurate, with a few caveats. First, the pretty rooftop pool is not accessible to all guests. You have to pay a significant amount more to have the club level access. Additionally, this property is not near the beach. You have to take a shuttle to the beach club, which is only open until 6pm. The food was okay, at best. The buffet is only open for breakfast and lunch. And then make sure you make a reservation for one of...

"Great resort. However, they have 8/9 restaurants but only 3 for lunch and the rest only for dinner from 6-11? It was kinda weird because you barely have enough time really and if you do, you only got one option a day to eat basically"